Ratings based on 963 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Meh
by A verified traveler
Posted 26 May 2024
The property is currently undergoing a branding change and significant renovations. The room was lacking typical amenities, such as, no hair blow dryer, no coffee pot, only ONE hanger for clothing, the refrigerator had mold inside of it, and the recently improved shower surround had no place for soap or shampoo bottles. The 360 room hotel has only one elevator, so if staying on the 2nd or 3rd floors, you may have to carry your luggage up flights of stairs. The exterior of the building is undergoing painting, and many of the windows and A/C units have plastic coverings, which makes the hotel appear sketchy. To add to that mindset, there are also several parked vehicles with windows broken out and covered with garbage bags to keep the elements out.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Christine, We apologize for any inconvenience caused during your recent stay. We advise guests to reach out to management directly for concerns at any point during their stay. We strive to improve our facilities, and we appreciate your feedback as we continue to make enhancements. Thank you for sharing your experience with us.
by A verified traveler
Posted 26 May 2024
It was clean but not like clean clean. Staff was nice and friendly and the breakfast was AMAZING
Comment from Hotel Management
27 May 2024 by Guest Relations Specialist, Hotel Management
Hi Kaelyn,We appreciate your feedback and are glad to hear that you found our hotel clean and our staff friendly. Our team strives to maintain high standards of cleanliness and hospitality to ensure a comfortable stay for all our guests. Regarding your comments on cleanliness, we take all feedback seriously and will address any areas for improvement. We're thrilled that you enjoyed our breakfast offerings and hope to welcome you back for another enjoyable stay in the future.
by A verified traveler
Posted 26 May 2024
Hotel was okay for a one-night stay, but would not stay again unless in an emergency situation. The hotel overall wasn't very clean, the room was mostly clean. It appears they're renovating so maybe it will be better in the future. The AC in our room blew cold but couldn't keep up and it was like trying to sleep in the desert, outdoors, with the sun beating down on you. The best part was that the water was hot-most of the time. The breakfast and coffee options in the lobby are laughable, at best. Didn't expect any frills but the price was egregious for the room.
Comment from Hotel Management
27 May 2024 by Manager, Hotel Management
Hello Whitney, Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration for future improvements. We apologize for any inconvenience you experienced during your stay and hope you will consider giving us another chance in the future. Your input helps us enhance the guest experience for all our visitors.
by A verified traveler
Posted 25 May 2024
The lobby was fine. Getting off the elevator seemed sketchy walking to our room. We opened the door and the smell of the room was so bad that we went to Walmart at 1030 pm to get airfreshner. The room was a basic room nothing stjck out except the plastic on the windows so you can not see outside which made me feel claustrophobic. i understand from asking the next day that they are painting the outside. Not all the windows were covered so i feel that is something that could be mentioned at check-in. i was just traveling through so it was fine for the night.
Comment from Hotel Management
27 May 2024 by Manager, Hotel Management
Hello heather, We apologize for any inconvenience you experienced during your stay. We appreciate the feedback and will use it to improve our services for future guests. If you have any further concerns, please feel free to reach out to our management team directly. Thank you for choosing our hotel for your overnight stop.
by A verified traveler
Posted 23 May 2024
Stayed 2 nights during son's college visit. Stairwell was dirty. Bed seemed small for a queen. No recliner though there was space for one.
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Hello Amy, Thank you for sharing your feedback with us. We appreciate you choosing our hotel for your stay and apologize for any inconvenience caused. Your comments will be passed on to our team for internal review and improvement opportunities.
by A verified traveler
Posted 20 May 2024
Gross and not maintained.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Brittney, We regret to hear that your experience fell short of expectations. Your feedback is valuable in helping us improve our services for future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 18 May 2024
It's pretty run down and the rooms are small. The bed spread had several cigarette burns. The photos online are not very accurate.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Lisa, We appreciate your feedback and regret to hear about your experience. We strive to meet our guests' expectations and will share your comments with our team for improvement. We recommend reaching out to management with any specific concerns to ensure they are addressed appropriately.
by A verified traveler
Posted 17 May 2024
The breakfast could have more variety. The bagels were stale and the coffee was watered down. The food was disappointing but everything else was nice.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello LISA, We appreciate your feedback on our breakfast offerings and are glad you found other aspects of your stay enjoyable. Your comments will be shared with our team for further review. Thank you for taking the time to let us know about your experience.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Sarah, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
