Ratings based on 987 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
Love this hotel and enjoy coming here when in town!
by A verified traveler
Posted 2 Jun 2024
This was fourth or fifth stay at Renovo and I always love it!
The staff are friendly and super helpful. I especially appreciated when the staff member who checked me in made sure to keep safe a box of LaCroix I'd accidentally left at the front desk.
The only downside to this visit was that the bubbles on the jacuzzi weren't working. :)
Comment from Hotel Management
4 Jun 2024 by Luke K., Hotel Management
Thank you for the great review, Patrick! We appreciate you choosing to stay with us numerous times. I have let maintenance know about the jacuzzi so we can address it. Thank you again for choosing Hotel Renovo!
by A verified traveler
Posted 28 May 2024
We had a terrible check-in. We’ve stayed at this hotel at least a dozen times and upon arrival we were met with heavy sighs and an attitude of “you booked through EXPEDIA so it’s going to take a while to figure this out.” When asked for an upgrade due to our frequent stays, the answer was “no, because you booked through EXPEDIA.” When asked if my Hilton Honors could be applied? “No, because you booked through EXPEDIA.” We were given a terrible room on the first floor directly under a room with a graduation party going on all night. Clearly this property doesn’t appreciate or understand the benefits of booking/bundling through a third party site.
Comment from Hotel Management
29 May 2024 by Luke K., Hotel Management
Thank you for responding, Gina. Unfortunately third party sites tend to place the restrictions on what we can and cannot do with reservations made through their systems. While they provide the facility great exposure on the internet they limit our ability to make changes to reservations. I apologize that this was a dissatisfier for your stay, and we would be happy to have you stay with us again in the future.
by A verified traveler
Posted 27 May 2024
Nice place to stay for a few days in Des moines. Has a pool and workout facility. Rooms were great
Comment from Hotel Management
29 May 2024 by Luke K., Hotel Management
Thank you for the review, Russell! We hope you will stay with us again the next time you are in the area.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Luke K., Hotel Management
Thank you, Breck, for the wonderful review! We look forward to your next stay with us!
by A verified traveler from LeClaire
Posted 17 May 2024
Such a cool property! Food was great, staff friendly. Definitely stay here again!
Comment from Hotel Management
19 May 2024 by Sabrina Lehman (Front Desk Supervisor), Hotel Management
Dear Jennifer, we are happy to hear that you enjoyed your stay with us. We look forward to seeing you again!
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
19 May 2024 by Sabrina Lehman (Front Desk Supervisor), Hotel Management
Dear Hernan, we are happy to hear that you enjoyed your stay with us. We Look forward to seeing you again.
by A verified traveler
Posted 16 May 2024
Very clean property, excellent service.
Comment from Hotel Management
17 May 2024 by Sabrina Lehman (Front Desk Supervisor), Hotel Management
Dear Staci, we are happy to hear you enjoyed your stay with us. We look forward to seeing you again.
by A verified traveler
Posted 1 May 2024
Overall, the room was really nice. Bathroom was really nice and big. Would've liked to not have so many extremely bright lights everywhere in the bathroom (esp over the toilet), as getting up in the middle of the night to use the bathroom, was too much light. It was also great having a king-sized bed, but the huge TV at the foot of the bed needed to be smaller and up higher. Would also be nice if the TV could've been rotatable at least--so it could be more comfortably watched from the sofa. Otherwise, myself and my friend who stayed in the room across the hall both really enjoyed our experience. We didn't opt to take advantage of the free breakfast, however--probably should have though. :-)
Comment from Hotel Management
3 May 2024 by Sabrina Lehman (Front Desk Supervisor), Hotel Management
Dear Deb, We are happy to hear you enjoyed your stay! I will pass your information and comments onto our maintaince team. Thank you! -Sabrina
by A verified traveler from Ramsey
Posted 28 Apr 2024
The staff did a great job. We had issues with our room and they handled it quickly.
Comment from Hotel Management
2 May 2024 by Sabrina Lehman (front desk supervisor), Hotel Management
Dear Michael, we are happy to hear you enjoyed your stay and our staff! Look forward to seeing you again in the future!
