Ratings based on 976 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Nice Hotel.
Comment from Hotel Management
14 May 2024 by Josh, Hotel Management
Thank you for taking the time to share your feedback with us. We are glad to hear you had a great stay with us. We hope to welcome you back soon.
by A verified traveler
Posted 12 May 2024
Nice staff, but overall has gone downhill in the past few years I’ve been staying there.
Comment from Hotel Management
13 May 2024 by Josh, Hotel Management
Thank you for taking the time to share your feedback with us. Please note the hotel will be going under a major renovation soon to improve our product. We hope we can welcome you back then. Thank you,
by A verified traveler
Posted 11 May 2024
We liked it was close to some restaurant and close to where my Daughter lives
Comment from Hotel Management
13 May 2024 by Josh, Hotel Management
Thank you for taking the time to share your feedback with us. We hope we can welcome you back soon. Thank you,
by A verified traveler
Posted 10 May 2024
Clean, friendly people. Just don’t eat the breakfast….
Comment from Hotel Management
13 May 2024 by Josh, Hotel Management
Thank you for taking the time to share your feedback. We are sorry to here about your breakfast experience. We have shared the feedback with our Executive Chef to ensure proper follow up is done. Thank you,
by A verified traveler from Albuquerque
Posted 6 May 2024
It was clean and very good customer service.
Comment from Hotel Management
7 May 2024 by Josh, Hotel Management
Thank you for sharing you feedback. We are glad to see you have a great stay with us. We hope to see you again soon. Best Regards,
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Josh , Hotel Management
Greetings Mr. Roberts, Thank you for taking the time to share your feedback regarding your stay with us. We appreciate the time you took to share and hopefully we can welcome you back some day.
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
15 May 2024 by Josh, Hotel Management
Thank you for taking the time to share your feedback with us. We are glad to see you had great stay with us. Our hope is that we can welcome you back soon. Thank you,
by A verified traveler
Posted 21 Apr 2024
The property was very nice.
Comment from Hotel Management
22 Apr 2024 by Teryn - GM, Hotel Management
Thanks so much for your visit to Sheraton Denver West, and for sharing your review here. We hope to see you again soon!
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
7 May 2024 by Josh, Hotel Management
Thank you for taking the time to share your feedback regarding your stay with us. We appreciate the gift of feedback to improve in certain area were needed. Thank you,
by A verified traveler from Fruita
Posted 11 Apr 2024
Great customer service. However, the rooms have not been taken care of very well. The smoke alarm was so old its functionality is questionable. Whoever caulked the tub last made a mess, including it being on the floor. The sink faucet was loose and you could lift it off. There is only on outlet available on each side of the bed. The closet rod is behind trim making it extremely difficult to get a hanger out. But again, the staff is great.
Comment from Hotel Management
11 Apr 2024 by Josh, Hotel Management
Hello Dena, We would like to thank you for your feedback concerning your most recent stay with us. Our guest feedback is important to us as oftentimes it may highlight areas of needed focus and attention. We always appreciate when our guests take the time to share their comments, positive or negative, with us so we can continue to improve our service.Please accept our apologies that your stay was not as enjoyable as anticipated as customer care is amongst our highest priorities. It is our goal to respond to every concern and exceed all guest expectations and we did not reach our goal in your case. We have shared the respective feedback with the departments leaders to improve areas mentioned. We hope we can welcome you back should your travels back you back to area. Thank you,
