Ratings based on 1,063 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Great except for the noise. My room faced the train tracks and there was also noise pollution from loud motorcycles on the streets (maybe specific to the Sunday night I was there). AC fan also very loud.
Comment from Hotel Management
3 Jun 2024 by Isaac, Hotel Management
Thank you for taking the time to leave your feedback. We apologize for the inconvenience you experienced. We hope that you consider staying with us again to provide a better experience. Please let us know if you need anything else. Safe travels!
by A verified traveler
Posted 3 Jun 2024
The staff, at both the hotel and the bar were amazing!
Comment from Hotel Management
3 Jun 2024 by Isaac, Hotel Management
Thank you for taking the time to leave your feedback. We are glad you found the staff to your liking. We hope to see you again in the near future. Please let us know if you need anything else. Safe travels!
by A verified traveler
Posted 2 Jun 2024
Had the best experience here
Comment from Hotel Management
2 Jun 2024 by Heather, Hotel Management
Wonderful to hear! Thank you for the positive feedback. We hope to see you in the future.
by A verified traveler
Posted 2 Jun 2024
Parking was a little expensive.
Comment from Hotel Management
2 Jun 2024 by Heather, Hotel Management
Regarding the parking expenses, I apologize for any inconvenience caused. We understand that parking fees can be an additional expense that guests may not anticipate. We aim to provide fair and competitive pricing for our parking services while considering the local market rates. However, your feedback is valuable, and we will review our parking pricing structure to ensure that it aligns with our guests' expectations.
by A verified traveler
Posted 1 Jun 2024
My vehichle systained hail damage when i
Used the valet service, where was my vehicle parked?
Comment from Hotel Management
2 Jun 2024 by Heather, Hotel Management
Regarding the parking, we apologize for any inconvenience caused. We understand your questions and concerns. If you had an oversized vehicle we cannot fit them into our garage.
by A verified traveler
Posted 1 Jun 2024
Very clean ! Staff was amazing, no problems with check in best Hilton I've stayed in awhile will definitely be back to this hotel if I visit Denver again !
Comment from Hotel Management
2 Jun 2024 by Heather, Hotel Management
Thank you! We do our best for our guests. We look forward to your future stays with us.
by A verified traveler
Posted 30 May 2024
The staff was unfriendly and did not know what floor the pool was on, or the correct hours. Terrible service from checkin to check out. The pool was closed for cleaning, poor outages, and door not on hinges for the bathroom.
Comment from Hotel Management
30 May 2024 by Ravan, Hotel Management
Dear Mr. Strahan,Thanks a lot for taking the time to let us know about your recent stay at our hotel. We really appreciate your feedback, and we're sorry to hear that our hotel had some issues during your stay, such as the pool closure, the power outage, and the door hinges in your room. I would also like to apologize for the poor service you received from the team. I will be sure to utilize your feedback as a training opportunity for the team so that they may improve in the future. We take all our guests' concerns seriously, and our top priority is always to make sure our guests have a great experience, and we're committed to making things right if something isn't to your liking. I'll be sure to pass along your feedback to our maintenance team to prevent issues like this in the future. If there's anything else we can do, please don't hesitate to reach out to us. Thanks again for your feedback, and we hope to have the chance to have you back to our property in the future so we may regain your trust.
by A verified traveler
Posted 29 May 2024
This was our 3rd time staying at this property. It’s close to lots of amazing dining options (Pig and Sprout is the bomb and it’s right across the street) The staff at the hotel is amazing and very welcoming and accommodating (Especially Miss Joy!). Our favorite place to stay in LoDo. Only issue was our room was stuffy and the AC unit is LOUD and woke us up multiple times during the night. Please update these units! Don’t remember having that issue the last couple of times we stayed there
Comment from Hotel Management
31 May 2024 by Heather, Hotel Management
Thank you for your feedback. Sorry for the inconveniences. We take these issues very seriously. We hope to see you again in the future.
by A verified traveler
Posted 29 May 2024
We had a strange problem as water was seeping up from the floor boards inside the door and in the bathroom. We were only staying one night and didn’t discover the issue until after we unpacked. Hopefully they took care of the issue. Other than that, it was a great stay with an amazing restaurant
Comment from Hotel Management
31 May 2024 by Heather, Hotel Management
Thank you for your feedback. So sorry for the inconvenience. We take these issues very seriously. We hope to see you again in the future.
by A verified traveler from Basalt
Posted 28 May 2024
Proximity to Coors field was great! Staff was very accommodating and friendly.
Comment from Hotel Management
28 May 2024 by Heather, Hotel Management
Thank you! We do our best for our customers. We hope to see you again in the future.
