Ratings based on 261 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Staff was accommodating and effient. Room was clean
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Carla,We are delighted to hear that you found our staff accommodating and efficient and that you enjoyed a clean room during your stay. If you have any further feedback or if there is anything we can assist you with, please do not hesitate to reach out.
by A verified traveler
Posted 2 Jun 2024
The property is under going a lot of construction. It impacted parking and there was noise during the day. However, we didn't hear anything in the late evening or over night.
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Kevin,We apologize for any inconvenience caused by the construction. Guest satisfaction is our priority, and we appreciate your understanding during this time of improvement. We hope you were still able to enjoy a peaceful stay during the late evening and overnight hours.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Guest Relation Management, Hotel Management
Hi Maricarmen,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate you choosing to stay at Quality Inn Denton and hope to have the chance to welcome you back in the future.
by A verified traveler
Posted 27 May 2024
No one should have to pay to stay in this hotel. When I informed and showed pictures of dirty, unsanity and broken things to the front desk receptionist, she told me that they couldn't do anything. She was sorry.
Comment from Hotel Management
28 May 2024 by Guest Relation Management, Hotel Management
Hi Betty,Your comfort and satisfaction are our top priorities, and we regret that we fell short during your stay. I assure you that your feedback will be taken seriously and addressed immediately. We will investigate the matters you raised and take the necessary steps to ensure this does not happen again. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.
by A verified traveler
Posted 22 May 2024
Quiey,clean
Comment from Hotel Management
23 May 2024 by Guest Relation Management, Hotel Management
Hi Kathie,We're glad to hear that you found your stay quiet and clean! Providing a peaceful and clean environment for our guests is a top priority for us, and we're delighted that we met your expectations in these areas. We look forward to welcoming you back for another pleasant stay in the future!
by A verified traveler
Posted 20 May 2024
Advertised full breakfast but it was a Continental breakfast
Comment from Hotel Management
21 May 2024 by Guest Relation Management, Hotel Management
Hi Lynette,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is valuable to us, and we'll review our marketing materials to ensure accuracy in our descriptions. Please know that we take guest expectations seriously and will work to improve our communication to prevent similar misunderstandings in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.
by A verified traveler
Posted 16 May 2024
The building was old, the room did not look clean, the bathroom wasn’t clean. The tub was dirty. Disgusting. Won’t stay there again.
Comment from Hotel Management
17 May 2024 by Guest Relation Management, Hotel Management
Hi Shawna,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
4 Jun 2024 by Guest Relation Management, Hotel Management
Hi Dorothy,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello OLIVA,We are delighted to hear that you had a wonderful experience during your stay with us. Our team at the hotel looks forward to welcoming you back soon for another excellent stay!
by A verified traveler from Pflugerville
Posted 11 May 2024
I had to shower with a cup because the shower faucet broke.
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Lissette, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable for us to address maintenance issues promptly. Please contact our management for further assistance regarding your recent stay.
