Ratings based on 433 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
This property puts me in mind of Brits in Benidorm only it’s Ozzies in Bali. Drinking and eating as much as they can, whilst making as much noise as they can.
Check in was friendly and efficient, that’s where efficiency ended.
After our first night of three we requested to change room (1204) Due to the lights in the corridor being on all night and lighting up the bedroom as well as the outside generator going on and off throughout the night. We changed rooms, check in staff said our bags would be brought to our room, over 2 hours and a phone call later we went and collected them ourselves, though the bell boy was still in reception.
Breakfast buffet is a highlight, plentiful amount on offer
Location is in walkable distance to the shops, bars, restaurants and beaches, but there is a shuttle bus for those who are put off by walking.
We had a one bed suite which was well equipped but severely lacked natural light as there was no external windows - so didn’ don’t expect any dirty of view
Comment from Hotel Management
26 May 2024 by General Manager, Prime Plaza Suites Sanur, Hotel Management
Dear Guest,Thank you for your detailed feedback. We're glad you enjoyed the breakfast buffet and found the location convenient. We apologize for the issues with the room change and the delay with your bags. Your comments about the room lighting and noise are noted, and we'll work on improving these areas. We appreciate your input and hope to offer a better experience in the future.Best Regards,
by A verified traveler
Posted 12 May 2024
Good value for money.
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're glad you found our place to be good value for money. We look forward to welcoming you again in the future!Best Regards,
by A verified traveler
Posted 24 Apr 2024
We enjoyed our stay, everything was lovely.
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Dear Guest,We enjoyed our stay, everything was lovely.Best Regards,
by A verified traveler
Posted 28 Jan 2024
by A verified traveler
Posted 20 Jan 2024
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Dear Guest,Thank you for your 4 out of 5 ratings.Best Regards,
by A verified traveler
Posted 15 Jan 2024 on Wotif
We really loved it. Fantastic pool with daily activities for kids. Enjoyed lounging around beside the pool and swimming.
The rooms were spacious and clean. Really good air conditioning.
The breakfast buffet and the happy hour were also a winners.
The location was within walking distance to shops but further from the beach. But a shuttle bus was available if needed.
The staff were impeccable. So warm and friendly.
The only thing I could critique was that while the rooms were spacious and clean - they were just a little dated but we didn’t minds that as everything else was excellent. We definitely want to stay there again.
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our fantastic pool, daily activities for kids, spacious and clean rooms, and our excellent amenities like the breakfast buffet and happy hour. Your comments about our warm and friendly staff mean a lot to us. We appreciate your critique and will take it into consideration for future improvements. We look forward to welcoming you back for another excellent stay!Best Regards,
by A verified traveler
Posted 13 Jan 2024
Excellent property
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Dear Guest,Thank you for the kind feedback!Best Regards,
by A verified traveler
Posted 16 Dec 2023
The front as you drive up looks horrendous and I was really worried, however there is a back gate to access shops & eventually the beach.
No Service around the pool, you have to keep going to the bar. I would recommend they offer a service from sunlounger to order food & drinks.
Room was spotless, icy cold & complimentary water filter was fabulous.
Would stay here again.
by A verified traveler
Posted 30 Nov 2023
Great friendly clean place to stay. Good base for daily excursions
by A verified traveler
Posted 27 Nov 2023
Possibly the best staff in terms of friendliness and attention to detail that we’ve ever had. Fantastic place to visit with our two year old.
