Ratings based on 114 Verified Reviews

3.9 out of 5
89% of guests recommend
3.7 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 6 Feb 2024
stuffs are friendly and helpful
2 out of 5
by A verified traveler

Posted 21 Nov 2022 on Hotels
Needs renovation bad location
1 out of 5
by A verified traveler

Black mould - avoid

Posted 21 Oct 2022 on Hotels
The location is central but thats were the postives end. My room was atrocious, the bathroom ceiling was covered in black mould and had major water damage, no hot water in shower rusty taps, rusty dity mini fridge, room not properly cleaned. Mould all round the property. It was cheap but I stayed at cheaper places in bali that were much nicer and better maintained.
Comment from Hotel Management
10 Nov 2022 by Sukerni, Hotel Management
Dear Our Guest, thank you for taking the time to share your feedback. While I hope you had a better experience on your visit yesterday, from feedback like this we are learning and we will use it to improve ourselves. We work hard to provide a great guest experience, and in this case, it is clear that we are not doing our best. If you give us a chance to earn your trust back, I will assure you that we will do our best to provide you with a great hotel experience as many of our guests love their good experience at this hotel. Sincerely, Sales Marketing Executive Sukerni
5 out of 5
by A verified traveler

Great value in Denpasar

Posted 5 Jun 2022 on Hotels
I spent two nights here and enjoyed my stay. The location is great as it is very easy to walk to The Bali Museum and the city center. The staff were friendly. The room was large and comfortable. The bed was comfortable for sleeping and it was quiet also. The wifi worked well and the pool and grounds were clean. One can get a breakfast in their restaurant for 50K rp which was fulfilling. I would stay here again and recommend.
5 out of 5
by A verified traveler

Posted 23 Mar 2020
Good staff, very friendly. Clean and affordable.
Comment from Hotel Management
25 Mar 2020 by Egi Putra, Hotel Management
For our guests, Good Morning, Thank you very much for taking the time to provide the best ratings and Reviews on Expedia. Your input plays a very important role for us to improve the best services and facilities. Please visit "Warung Sintha - Coffee and Grill" a comfortable place with a past environment, providing food and drinks at affordable prices with good taste. We look forward to welcoming you to Inna Bali Heritage. Greetings, Ari Sulistiari Management
4 out of 5
by A verified traveler

Quiet downtown Denpasar experience

Posted 17 Mar 2020 on Hotels
Historical property, nice and clean pool, courteous staff, spacious room and functional layout. We wanted to experience ‘real Denpasar life’ so moved here from touristy area but it was very hard for us to find anything to see in the area, bad sidewalks. Ok for a couple days but definitely not ideal for too long unless you’d scooter or drive around. Can improve: a lot of mosquitoes, inner of pillows old and dirty, bathtubs stained and dated
Comment from Hotel Management
25 Mar 2020 by Egi Putra, Hotel Management
For our guests, Good Morning, Thank you very much for taking the time to provide the best ratings and Reviews on Expedia. Your input plays a very important role for us to improve the best services and facilities. Please visit "Warung Sintha - Coffee and Grill" a comfortable place with a past environment, providing food and drinks at affordable prices with good taste. We look forward to welcoming you to Inna Bali Heritage. Greetings, Ari Sulistiari Management
5 out of 5
by A verified traveler

A great historical place to stay in Denpasar.

Posted 1 Feb 2020 on Hotels
We loved our stay here. The price was great, buffet breakfast was good, the rooms were clean & housekeeping done daily. The restaurant served delicious meals with awesome prices. The staff were amazing, very friendly & helpful. The location was close to everything. The history of the hotel alone made the stay worthwhile. We would definitely come back & stay again.
Comment from Hotel Management
25 Mar 2020 by Egi Putra, Hotel Management
For our guests, Good Morning, Thank you very much for taking the time to provide the best ratings and Reviews on Expedia. Your input plays a very important role for us to improve the best services and facilities. Please visit "Warung Sintha - Coffee and Grill" a comfortable place with a past environment, providing food and drinks at affordable prices with good taste. We look forward to welcoming you to Inna Bali Heritage. Greetings, Ari Sulistiari Management
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 Jan 2020 on Hotels
5 out of 5
by A verified traveler from New Zealand

Posted 8 Aug 2019 on Wotif
Great location, very friendly and helpful staff. The hotel is very quiet and spacious, good breakfast with variety of different food. The shower and fridge are a bit old but considering the price it’s ok. Really good value for money . Would be happy to stay there again.
Comment from Hotel Management
13 Sep 2019 by Egi Putra, Hotel Management
For our guests, Good morning, Thank you very much for taking the time to give reviews on Expedia. Your comments and input play a very important role for us to improve the best services and facilities. Please visit "Warung Sintha - Coffee and Grill" a place that is comfortable with the past environment, providing food and drinks at affordable prices with good taste. We look forward to welcoming you at Inna Bali Heritage. Greetings, Ari Sulistiari Management
5 out of 5
by A verified traveler

A great value for a comfortable, friendly hotel.

Posted 22 Jul 2019 on Hotels
The Inna Bali Heritage Hotel is a very comfortable, centrally located hotel with a good included breakfast. It may not have it's former luster - but it is a tremendous value and is excellent for those who are out and about or are looking for a place to stay upon arrival at the airport.
Comment from Hotel Management
13 Sep 2019 by Egi Putra, Hotel Management
For our guests William, Good morning, Thank you very much for taking the time to give reviews on Expedia. Your comments and input play a very important role for us to improve the best services and facilities. Please visit "Warung Sintha - Coffee and Grill" a place that is comfortable with the past environment, providing food and drinks at affordable prices with good taste. We look forward to welcoming you at Inna Bali Heritage. Greetings, Ari Sulistiari Management
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