Ratings based on 252 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Nothing
Comment from Hotel Management
26 Apr 2024 by Manager, Hotel Management
Hello Wallace,We are sorry to hear that your experience did not meet your expectations. Feedback like yours is crucial for us to improve our services. Should you wish to discuss your stay further, please reach out to our management team directly. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 20 Apr 2024
ice machine did not work
no yogurt for breakfast
Toilet seat was falling off
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Gregg, We regret to hear about the inconveniences experienced during your stay. Your feedback is valuable for us to address any maintenance issues promptly. Feel free to reach out to our management team for any further assistance regarding your recent stay.
by A verified traveler
Posted 16 Apr 2024
Terrible place! I would not recommend this place.
Comment from Hotel Management
18 Apr 2024 by Manager, Hotel Management
Hello Elizabeth, We are disappointed to hear about your experience and value all feedback provided by our guests. For any further concerns or issues, please don't hesitate to contact our management team directly. We appreciate your understanding and thank you for sharing your thoughts with us.
by A verified traveler
Posted 26 Mar 2024
Hotel is dirty and there was no dinning around.
Comment from Hotel Management
27 Mar 2024 by Manager, Hotel Management
Hello Gabriela, We apologize if our cleanliness did not meet your expectations. We recommend exploring dining options nearby for your future visits. We value your feedback and will use it to improve our services.
by A verified traveler
Posted 18 Mar 2024
good
Comment from Hotel Management
22 Mar 2024 by Manager, Hotel Management
Hello Kam,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.
by A verified traveler
Posted 16 Mar 2024
For me, the most important thing in any facility is the management. And a good management means solving problems, the rest of pyher services anybody else can provide. In.tjis facility, management is A1. I will definitely retuen back.
Comment from Hotel Management
19 Mar 2024 by Manager, Hotel Management
Hello Mohamed,We are delighted to hear that our management team exceeded your expectations during your stay. Our goal is to ensure that all guests feel well taken care of. We look forward to welcoming you back in the future.
by A verified traveler
Posted 12 Feb 2024
Staff was super nice and reliable, will definitely recommend and stay again in April.
Comment from Hotel Management
15 Feb 2024 by Manager, Hotel Management
Hello Yousef,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that our staff provided exceptional service during your stay. We greatly appreciate your recommendation and look forward to welcoming you back in April!
by A verified traveler
It wasn't too bad.
Posted 24 Jan 2024 on HotelsFront desk was really nice. It was clean. They need new beds because the mattress was too hard. When you turn the light on in the bathroom, it makes alot of noise. It was so loud. Other than that, it wasn't a bad room.
Comment from Hotel Management
25 Jan 2024 by Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our friendly front desk team and the cleanliness of our hotel. We have noted your comments about the bed and the noise from the bathroom light. We will certainly take this into consideration as we strive to improve our guests' experience. We hope you had an overall enjoyable stay with us and we look forward to welcoming you back in the future.
by A verified traveler
Posted 4 Jan 2024
Room wasn’t ready. Pillow cases were off the pillows. Facilities are terrible. Old. Stains and rust everywhere. Stay elsewhere.
Comment from Hotel Management
10 Jan 2024 by Manager, Hotel Management
Hello Randy, We apologize for any inconvenience you experienced with the room readiness and the condition of the pillowcases. Thank you for bringing these issues to our attention. We strive to provide a comfortable and well-maintained environment for our guests, and we will address these concerns with our housekeeping team. We appreciate your feedback and invite you to contact management directly to further discuss your experience.
by A verified traveler
Posted 31 Dec 2023
I needed a disability room with a walk in shower and got a tub, plus the people next door were smoking and talking very loud. Went to the desk clerk and asked him to talk to them, he did it twice with no response from them. Finally my daughter banged on the door saying “ it’s 1 o’ clock in the morning go to sleep already. We left that morning couldn’t handle another night like that.
Comment from Hotel Management
3 Jan 2024 by Manager, Hotel Management
Hello Paula, Thank you for sharing your experience with us. We apologize for any inconvenience you faced during your stay. We regret to hear that the room allocation did not meet your requirements and that the noise disturbance from neighboring guests affected your stay. We appreciate you bringing this to our attention, and we will address it internally to prevent any future occurrences. We hope this incident won't discourage you from considering us again in the future.
