Ratings based on 989 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from New York
Posted 5 Jun 2024
Hotel was lovely, and the included breakfast was excellent. Parking in the area is VERY difficult and self-parking at the hotel costs about $25 a day, an unexpected additional expense. The staff was very helpful and available. However, there was one glaring incident. The fire alarm was accidently set off by a guest, and no one could shut it off. It went on for over three hours, and there was no place to escape it in the hotel. It was vey loud, very intrusive, and very persistent. Great for a fire alarm, terrible if you want to take a nap in your room or even have a conversation. Hope this gets handled for the future because it is a wonderful hotel.
by A verified traveler
Posted 2 Jun 2024
love the location. Propwety was clean and super comfortable. Definitely will recommend the property
Comment from Hotel Management
3 Jun 2024 by Ally, Hotel Management
Thank you for the 5 star review! We look forward to welcoming you back soon!
by A verified traveler
Posted 1 Jun 2024
Having worked in the hospitality industry I was disappointed due to the lack of cleanliness to the pool. I was aware of the hotel being renovated. However before arriving o asked if the pool would be available and was told it would be. Since I prefer the pool to the beach. However the pool was green and there was mold at the first step and the deep end was brown as well. The staff at the front desk was polite but obviously not experienced. We ordered lunch and when it was received it was not compete. No silverware napkins and no bacon on the chicken bacon sandwich. When we arrived the first room we were assigned to smelled so we were moved. I hope to return when the hotel is renovated due to the great location and not needing a car. Hope the pool co will be on top of the cleanliness.
Comment from Hotel Management
3 Jun 2024 by Taylor W. , Hotel Management
Hello Sabrina, Thank you for taking the time to leave us a review! We appreciate hearing from all of our guests as we continually work to improve. I sincerely apologize for the issues you experienced during your stay with us. We do have our pool serviced regularly, however, I will certainly look into this and ensure it is being completed thoroughly. I also apologize for the issues you experienced with your lunch. Thank you for bringing this to our attention; I will use this as a training opportunity with our team to prevent this from recurring. We hope to welcome you back for a fully renovated, five-star stay this fall!
by A verified traveler
Posted 30 May 2024
Everything was great
Comment from Hotel Management
30 May 2024 by Taylor W. , Hotel Management
Thanks for the great review, Mary! We are so glad you enjoyed your stay. We hope to have you back in a few months to see our completed renovation!
by A verified traveler
Posted 29 May 2024
The hotel is under construction. The carpets were dirty. The elevators were broken most of the time.
Comment from Hotel Management
31 May 2024 by Ally, Hotel Management
Hi Maria, Thank you for letting us know how your recent stay with us was. We appreciate all feedback as we continually work to improve. I am very sorry to hear that you experienced these issues during your stay. We hope to welcome you back this fall once our renovation is complete!
by A verified traveler
Posted 29 May 2024
Absolutely terrible experience! Hotel is stinky , the pool has mold and pool water is green and foggy . The breakfast is less than continental and horrible staff !
Comment from Hotel Management
29 May 2024 by Taylor W. , Hotel Management
Hi Irina, Thank you for letting us know how your recent stay with us was. We appreciate all feedback as we continually work to improve. I am very sorry to hear that your issues were not resolved during your stay; Expedia has approved your compensation for these concerns, and we hope this gesture shows our commitment to making it right. We hope to welcome you back this fall once our renovation is complete!
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by Taylor W. , Hotel Management
Hi Shana, Thanks for letting us know how your recent stay with us was. I am sorry to hear that you did not enjoy your experience; we would love to hear more about it so that we can improve and make your next stay 5 stars! Please don't hesitate to reach out so we can make it right for you.
by A verified traveler
Posted 28 May 2024
The hotel was very nice staff was very friendly and helpful
Comment from Hotel Management
29 May 2024 by Ally, Hotel Management
Hi Anita, Thank you for leaving us a review! We hope to welcome you back after our renovation is complete this fall for a 5 star experience!
by A verified traveler
Posted 24 May 2024
Pretty cool
Comment from Hotel Management
24 May 2024 by Ally, Hotel Management
Hi Sebastian! Thanks for the 5 star review! We are so glad to hear you enjoyed your stay with us at Hyatt Place Delray Beach. We hope to welcome you back again soon.
by A verified traveler
Posted 23 May 2024
It’s in the center of the town
Comment from Hotel Management
24 May 2024 by Ally, Hotel Management
Hi Mary! Thanks for the 5 star review! We are so glad to hear you enjoyed your stay with us at Hyatt Place Delray Beach. We hope to welcome you back again soon.
