Ratings based on 865 Verified Reviews
3.8 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
The staff were excellent
by A verified traveler from Naperville
Posted 4 Jun 2024
I recently had booked a hotel stay for two guests at the New Delhi airport and the check in process was a nightmare. They spent two hours trying to check in - first the security wouldn't allow them in since one of the passengers didn't have a boarding pass but the other did. The travel desk was closed so it wasn't in their control and I had specifically explained this to the hotel and they said that's fine as long as one of the traveller's has a pass and the other has an iternary that shows their travel plans. This was conflicting.
The gate security asked someone from the hotel to come out and at that point they informed them that the hotel is overbooked and they are willing to accommodate them at a nearby Holiday Inn but the cab service to and from there will not be covered. Keep in mind the reservation was confirmed by Expedia weeks in advance, there's a reason I don't book directly in India and go via Expedia because I can at least be certain that the reservation is confirmed but this time that too wasn't true. The guests declined and insisted on staying at the airport hotel as planned. After waiting for 45 minutes, they sent a lady from the hotel to escort the guests to the hotel. I'm convinced the cab service company and the hotel staff have a side agreement where they trick guests into this agreement.
The stay itself was okay but the check in process was horrible.
by A verified traveler
Posted 27 May 2024
My reservation was not honored I need a complete refund
by A verified traveler from Clifton
Posted 25 May 2024
The hotel forced my parents to check out at 11.45 PM even though they just wanted to check the status of a rebooked flight after a sudden cancellation.
The rebooked flight turned out to be overbooked, so they could not make it, and the next flight was for 11.20 in the morning.
When they wanted to come back to the room, they were not let back in even though it was a full day booking. They had to spend the whole night sitting on chairs. They are 76 and 73 years old respectively.
This is absolutely pathetic - this property and staff does not focus on convenience of the customer at all.
by A verified traveler
Posted 11 May 2024
This hotel can only be used if one is flying out of T3 Terminal at IGI Airport! No one informed about this at the time of booking. Since our local flight was out of terminal 1, we could not have access to the hotel and lost our money. Expedia should have informed us of this requirement and should refund the amount.
by A verified traveler
Posted 10 May 2024
The reservation experience was a nightmare. So many regulations on which side one can stay (domestic or international), cannot even stay unless flights are from terminal 3, and none of that is mentioned during reservations. Very hard to find at airport
However the hotel staff is amazing. Once Mr. Nawab met me, then everything was taken care of. He took ownership of everything and provided amazing service. I hope the hotel fixes its reservations experience so that the great experience the staff provides is complete
by A verified traveler from Newburgh
Posted 6 May 2024
Our experience was great thanks to Nawab Shah he found us looking for help to find the hotel desk at the airport. He was kind knowledgeable and very helpful. We would highly recommend a stay at the Delhi Holiday Inn.
by A verified traveler
Posted 30 Apr 2024
Good stay
by A verified traveler
Posted 24 Apr 2024
Great hotel to stay if a long layer over
But you cannot leave hotel to get outside
Breakfast was good
Cooked to order
Wake up call did not happen
by A verified traveler
Posted 15 Apr 2024
It was inside the airport
