Ratings based on 982 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Not a healthcare traveler friendly location. Working night shift I booked Fri-Mon but couldn't check-in until Sat morning. I did my due diligence by leaving a note with my reservation and also called the property so the didn't put me as a no-show and cancel me. I was told i was checked in and my keys with paperwork would be waiting when i arrived. The lady at the desk Sat morning, Bianca, was rude and unprofessional. She got loud with me when I told her I was checking in and said check-in isn't until 3pm! She was very resistant to listening to me explain the situation and was going to charge me an early check-in fee. I explained I had paid for Fri night intentionally so I'd have a room early Sat, called Fri night and they checked me in, my keys should be ready. She was hesitant to even look at my reservation and treated me like I was doing something wrong. Otbers were in the lobby eating breakfast, it was embarrassing. No apology or responsibility taken on her part once she finally looked at my reservation. She just slapped the key on the counter and told me to sign the paper.
My room was near the housekeeping work area and was so loud. I did not sleep well, felt anxious the whole time, and unwelcome. Would not recommend and will never stay again.
Comment from Hotel Management
4 Jun 2024 by GM, Hotel Management
Dear Amy, we are truly sorry to hear about your experience. We appreciate your feedback as it helps us identify the areas we can improve. We understand the importance of good rest, especially for a healthcare worker, and we regret that we failed to meet your expectations. Please accept our sincere apologies for any inconvenience caused. We hope you will give us another chance to serve you better in the future.Warm regards,Hotel Management
by A verified traveler
Posted 1 Jun 2024
It was very quiet and nice
Comment from Hotel Management
1 Jun 2024 by GM, Hotel Management
Dear Joan,Thank you for your wonderful 5-star review! We are delighted to hear that you enjoyed the quiet and pleasant atmosphere at our hotel. It is always our aim to provide a tranquil and enjoyable stay for our guests. We hope to welcome you back in the near future for another serene experience. Thank you for choosing our hotel. Warm regards,Hotel Management
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by GM, Hotel Management
Dear Anita,Thank you for your 5-star rating! We are thrilled to know that you enjoyed your stay at our hotel. Your rating motivates us to continuously provide a great experience for all of our guests. We look forward to welcoming you back soon. Warm regards,Hotel Management
by A verified traveler
Posted 26 May 2024
No A/C in room told them about it and moved us the morning to another room. Thanks
Comment from Hotel Management
27 May 2024 by GM, Hotel Management
Dear Barb, Thank you for sharing your experience. We're sorry to hear about the initial A/C issue, but are glad we could promptly accommodate you in another room. We continuously strive to improve our services to ensure comfort for our valued guests like you. We hope your overall stay was pleasant and look forward to welcoming you back.Warm regards,Hotel Management
by A verified traveler
Posted 21 May 2024
Overall, an okay place. Hot breakfast wasn't available.
Comment from Hotel Management
22 May 2024 by GM, Hotel Management
Dear Quintisa,We appreciate your feedback and are pleased to hear your stay was satisfactory. We apologize for the inconvenience regarding the hot breakfast. We strive to provide the best services and your comments will help us improve. We hope to welcome you again soon for an even better experience.Warm regards,Hotel Management
by A verified traveler
Posted 19 May 2024
Concierge said the room number out loud when checking in, which made me feel unsafe if someone had overheard. Also the walls were thin so it was noisy at night. The shower head was attached by a suction and fell off during my shower. There were other people’s hairs on the bedding when I got there.
Comment from Hotel Management
20 May 2024 by GM, Hotel Management
Dear Chikako, We sincerely apologize for the discomfort you experienced during your stay. Your safety and satisfaction are our top priorities and we regret that we fell short. We are taking your feedback seriously and will review our check-in process and housekeeping standards. We hope for another opportunity to serve you better in the future.Warm regards,Hotel Management
by A verified traveler
Posted 17 May 2024
Pet pricing is quite ridiculous $25 per night per dog. When we wanted to wash clothes the dryer was broken. Just a very mediocre stay especially when paying over $500 between the room and pet fees
Comment from Hotel Management
17 May 2024 by GM, Hotel Management
Dear Alicia, We're sorry to hear about your recent experience at our hotel. We understand your concern about the pet fees and we're exploring options to make it more affordable for our pet-loving guests. We apologize for the inconvenience with the dryer. Your feedback is valuable to us and we'll use it to enhance our services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Hotel Management
by A verified traveler
Posted 16 May 2024
Breakfast isn't good.
Comment from Hotel Management
17 May 2024 by GM, Hotel Management
Dear Adele, Thank you for taking the time to share your feedback. We're sorry to hear that our breakfast didn't meet your expectations. We strive to provide a wide variety of options to cater to all our guests' tastes. Your comments are valuable and will be considered as we continuously work to enhance our offerings. We hope to welcome you back in the future for a more enjoyable experience.Warm regards,Hotel Management
by A verified traveler
Posted 7 May 2024
Good
Comment from Hotel Management
8 May 2024 by GM, Hotel Management
Dear Magda, Thank you for taking the time to review our hotel. We're glad to hear that you had a good experience with us. Your feedback is invaluable in our continuous endeavor to enhance our services. We hope to have the pleasure of welcoming you back in the near future for an even better experience. Warm regards,Hotel Management
by A verified traveler
Posted 7 May 2024
I would stay there again. Breakfast was good and the rooms were nice.
Comment from Hotel Management
7 May 2024 by GM, Hotel Management
Dear Tammy,We're thrilled to hear that you enjoyed your stay with us and appreciated our delicious breakfast and comfortable rooms. Your kind words are a testament to our commitment to providing a memorable experience for our guests. We eagerly look forward to welcoming you back for another wonderful stay. Thank you for choosing us!Warm regards,Hotel Management
