Ratings based on 992 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Alots of trash in the back…
Comment from Hotel Management
20 May 2024 by Ajay, Hotel Management
Thanks Sir for positive review and feedback,We are finishing last leg of renovations, unprocessed of cleaning up the last batch of mess once the granite and other trash in back...and re-doing parking lot...we will have all fixed and outside renovated as well for your next stay.Thanks
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
20 May 2024 by Dorothy Q , Hotel Management
Craig, Hi we appreciate you filling out the survey and staying with us here at the Baymont. We do look forward to seeing you again. Thank you!
by A verified traveler
Posted 12 May 2024
The staff was rude and unhelpful, the bathtub filled when showering, there was no hair dryer in the room, the phones didn’t work
Comment from Hotel Management
12 May 2024 by Dorothy Quakenbush, Hotel Management
Valory,We appreciate you staying with us and letting us know how we are doing. We do apologize for the issues you encountered with us. We would have been happy to assist you during your stay with the issue you had with the room.We would have sent up our maintenance or room moved you to another room.Our phone lines do not work being they are being updated to a new fiber optic phone system. I will remind the housekeeping staff to remember to make sure all rooms have their hair dryers in them. We do have extras in the hotels.Again, thank you for letting us know so we hope you will come back and give us another chance.
by A verified traveler
Posted 21 Apr 2024
Clean, nice staff
Comment from Hotel Management
27 Apr 2024 by Dorothy Quakenbush, Hotel Management
We appreciate your business and taking the time to give us a review of your stay.
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
10 May 2024 by Dorothy Q., Hotel Management
We appreciate you staying with us and giving us a 5 out of 5 score. Thank you!
by A verified traveler
Posted 14 Apr 2024
Property was not nice
Comment from Hotel Management
14 Apr 2024 by Dorothy Q., Hotel Management
Matthew,Thank you for filling out the survey as we appreciate them all.We are sorry you didn't feel the property was not nice,The hotel has been under renovation for some time and still has areas being worked on.We hope that when everything is completed you will come back and give us another try.
by A verified traveler
Posted 14 Apr 2024
Won't stay here again
Comment from Hotel Management
14 Apr 2024 by Dorothy Q., Hotel Management
David,We are sorry to hear you won't stay with us again. We are not sure what issues you came across. We are still under some renovations and we do hope that you will give us another try once all renovations are completed and the pool-spa, and fitness center are open for all to enjoy.
by A verified traveler
Posted 9 Apr 2024
aside from on site construction, the room was very clean and pleasant.
Comment from Hotel Management
9 Apr 2024 by Dorothy Q, Hotel Management
Angie, Thank you so much for the awesome score. We appreciate you taking the time to let us know how your stay was with us. We are for sure getting closer to the finish line of the renovations. Hope to see you back soon, Have a wonderful day.
by A verified traveler
Posted 8 Apr 2024
Nice staff
Comment from Hotel Management
8 Apr 2024 by Dorothy Q., Hotel Management
Gerry, thank you so much for the awesome score. We do appreciate the feedback.
by A verified traveler
Posted 7 Apr 2024
Before booking my stay I called and asked if the pools were open and I was told yes they were open from 7am-10pm upon arrival I asked if they were still open and the women at the check in stated the pool had been down for months, I was not happy about that. I also was unable to dial to the front desk due to the phones not working and the remote to the tv was not set up properly and I had to go down to the front desk so someone could fix it, overall the rooms were clean.
Comment from Hotel Management
7 Apr 2024 by Dorothy, Hotel Management
Symberly,Thank you for letting us know about your issues with the pool. We are sorry that our pool is still closed and has been closed for over a year due to renovations. It is and has been listed on our website and we have told all 3rd party sites to note it on theirs. We are looking forward to having it open again soon. Our phone lines have been down now for about a month as it too is being updated with a new system.We are at the mercy of the contractors and backorders on getting everything completed. Tv's seems to be becoming an issue with other guest changing the inputs to hook up their games or to log into their accounts like Netflix. We are working with the housekeeping staff to make sure they are set on the correct inputs. Hopefully, you will come back and stay again once all renovations have been completed so that you can enjoy the pool and spa and our new fitness center.
