Ratings based on 25 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Mar 2024
The staff was 1st class, accommodating at every opportunity. The hotel was very clean and kept up well. Restaurant was really good as well.
The concept of utilizing reusable shipping containers was very good as well as an excellent alternative to security.
by A verified traveler
Posted 17 Dec 2023 on Hotels
by A verified traveler
Poor
Posted 16 Nov 2023 on HotelsVery difficult to find since street name change
Upon arrival only one cup in room and no clothes hangers
Restaurant not accommodating at all for vegan needs only after repeated requests was give a few slices of onion, tomatoe and cucumber
Penalties for early check in and check out ridiculous
I’m 69 and check in and out of 100’s closer to 1000 rooms and was never charged for early check in or check out really ridiculous
by A verified traveler
Posted 14 Oct 2023
I really enjoyed the VERY nice staff of the Hotel and the adjoining cafe. I was made to feel welcome. The room was large and the bed comfortable. A wardrobe was available to hang clothes, however, there were no hangers. The Wifi was basically non-existent. This was very frustrating for a week-long stay. The bathroom sink leaked onto the floor. I had ZERO room housekeeping during my week there except once when I had to personally ask for more towels etc. The AC was quiet and worked very well. I think the Madeline has seen better days.
by A verified traveler
Posted 7 Mar 2023 on Orbitz
The room was clean, the staff was professional and friendly and the restaurant made some excellent breakfast!
by A verified traveler
Posted 12 Sep 2022
no welcome bottled water included
by A verified traveler
Posted 10 Aug 2022
by A verified traveler
Posted 20 Jul 2022 on Hotels
by A verified traveler
Nightmare hotel
Posted 27 Mar 2022 on HotelsI have never experienced so much incompetence, booked and paid for 2 nights checked out after the first night. Not bothered about a refund for the second night just glad to escape, so many problems at the hotel it was unbelievable. The final straw was the breakfast scenario, if you have juice you can't have coffee! Bought a coffee 150 peso and told to wait 20mins for change from a 500.
Comment from Hotel Management
28 Mar 2022 by GJP, Hotel Management
Thank you for your review. I'm sorry to hear you had a frustrating experience. About the breakfast, yes the guest can only choose 1 drink either juice or coffee since the breakfast is complimentary only. My apology for taking so long to gave your change. But I really appreciate you bringing this issue to my attention. We're sorry you had a bad experience. We'll strive to do better.
"Thank you for letting us know about this. Your feedback help us do better. We are looking into this issue and hope to resolve it promptly and acurately."
by A verified traveler
Posted 16 Jan 2022 on Travelocity
