Ratings based on 14 Verified Reviews
2.8 Room cleanliness
2.7 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Thee days stay at camellia
Posted 2 Sep 2019 on HotelsIt was chaotic
The contact person was no longer employed by the rental place. The building number was not correctly indicated . Cleaning fee of 300 pesos was asked after checked out but I refused to pay because it was not indicated during booking. Needs improvement
by A verified traveler
Micromanaged.
Posted 14 Jul 2019 on HotelsThe place had neither terrance nor balcony and we couldnt find the elevator. So many calls from owner. Just not a pleasant experience.
Comment from Hotel Management
18 Jul 2019 by Rada, Hotel Management
Thank you for the review. There is a balcony from one of the bedrooms behind the curtain. The elevators were on the left of the lobby. The guard could have shown you if you had asked. We apologise if my caretaker had called you. I have since advised her not to do so for other renters in future, Thank you for highlighting to us about it. It has been taken care of.
by A verified traveler
Dirtiest room I have seen!
Posted 15 Jun 2019 on HotelsFirst, the contact numbers mentioned in their property are all not working, so i had to wait for couple of hours in the area, if I hadn’t asked around I would find the caretaker. Second, the room (i think it was room428) is very dirty, especially the toilets, it was actually the dirtiest toilet I have seen in my life. Third, the lavatory drain is clogged and is not working. Fourth, the bed sheet and pillow cases were dirty as well, i am pretty sure it wasn’t newly washed. Lastly, It is dark and lights aren’t working properly, i had to switch on the bulbs in the room myself. Funny how they charge you 300 pesos for the cleaning fee when there was no cleaning done, the room is so dirty.
Comment from Hotel Management
5 Jul 2019 by Rada, Hotel Management
We are sorry you encountered certain issues during your stay. We wished you would have immd brought it up to us so we would have immediately addressed your concerns. Our contact numbers were on the back of the main door. Prior to your arrival, we had sent you text messages on the number you had registered . We had advised on the text message, the contact tel numbers you have to call upon your arrival. However, there was no response from you at all on your registered contact number.
With regards to your feedback, we have since acted upon them and the clogged drain has been cleared and so is the toilet. All our bed linens are always washed and cleaned thoroughly after every guest leaves. We have also changed the lighting in the room to make it brighter. Once again,we sincerely apologise for the inconvenience that occured during your stay.
by A verified traveler
Posted 4 May 2019
very clean
Comment from Hotel Management
5 May 2019 by Radha, Hotel Management
Thank you for your feedback. We look forward to your next visit.
by A verified traveler
Perfect stay!
Posted 11 Apr 2019 on HotelsEverything you need is there. Great location!
Comment from Hotel Management
18 Apr 2019 by Radha, Hotel Management
Thank you. We are so glad you had a pleasant stay. We look forward to your next visit in Davao.
by A verified traveler
Old and poor maintenance
Posted 4 Feb 2019 on HotelsComment from Hotel Management
8 Feb 2019 by IRENE, Hotel Management
Thank you for your feedback. We apologize that you had some issues during your stay. We assure you that we will take note of your feedback and make the necessary improvements. We hope that you will have a better experience next time.
by A verified traveler from Manila
Best to Avoid
Posted 25 Dec 2018 on HotelsThe unit has a security issue as you cannot block the balcony because the last does not work no it is there a proper lock with key to prevent small children from going out. The phrase was in bad condition and missing it's freezer door and there was no toaster as promised no i was the cable tv hooked up. We also found some cockroaches. Service is practically non-existent. We left early and found another place.
Comment from Hotel Management
24 Jan 2019 by M, Hotel Management
Thank you for the respond. We would like to say sorry for the inconvenience. We promise that it will not happen again. We also promise that we will take action on those concerns.
Again, thank you for being our super guest.
by A verified traveler
Posted 22 Dec 2018
Comment from Hotel Management
24 Jan 2019 by M, Hotel Management
Thank you for the respond. We are happy to know that you have a good experience to our place. Thank you very much and we will appreciate if you come again.
by A verified traveler
Big disappointment for using my free night.
Posted 9 Nov 2018 on HotelsHad reservation for 428 but they put us in 908 instead. Poor communication, I assume the manager was too ashamed to meet with us . We didn't know what building we were supposed to be in. The cable tv, internet, and refrigerator did not work, I assume they are too cheap to pay the load costs. The couch cover had a big hole on the seat, very shabby looking, makes whole condo look bad. Not even any soap was provided for personal care.. They are not spending any piso's for your comfort. Only 1 pool for hundreds of condo units. This is our second time in a condo, never again. I used my free hotel night here, it was disappointing. We couldn't even keep our food cold in the refrigerator, it was plugged in, but didnt work..
Comment from Hotel Management
13 Dec 2018 by Cleo, Hotel Management
We want nothing more than to have you in the ranks of our happy customers. We truly appreciate your feedback. I have noted your concern and will work on this to ensure that you will have a much better stay when you comeback and when you do, I can assure you that you will not be disappointed.
by A verified traveler
Disappointed
Posted 9 Sep 2018 on HotelsThe room were not set up properly. The furniture was old. Some cabinets were falling apart. Many issues. Not what we expected. Poor communication with the person we were suppose to have contact with.
