Ratings based on 510 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
by A verified traveler
Posted 17 Apr 2024
The hotel is always in fair condition, but this is the second time we have stayed in a room that smelled heavily like urine. In general, the rooms could use more thorough cleaning.
Comment from Hotel Management
21 Apr 2024 by Homewood Suites Leadership Team , Hotel Management
Thank you for your review and feedback! I appreciate you are bringing this to our attention. We are always striving to improve and take all of our guest's feedback seriously. We will investigate this further and ensure the cleanliness of the room is addressed immediately.
by A verified traveler
Posted 18 Mar 2024
security at the front desk was lacking. they gave out new keys without verification of the party asking. Breakfast buffet was lacking.
by A verified traveler from Ivanhoe
Posted 18 Mar 2024
It was raining so we weren’t able to enjoy the nice outdoor patio area. It was one of the reasons I selected this hotel. It looked very nice.
by A verified traveler from Baytown
Posted 8 Mar 2024
Great room! Friendly staff. Impressive services. Would recommend to others.
by A verified traveler
Posted 1 Mar 2024
by A verified traveler
Posted 17 Feb 2024
Staff and hotel were wonderful
by A verified traveler
Posted 5 Feb 2024
by A verified traveler from Savannah
Posted 14 Jan 2024
Comment from Hotel Management
16 Jan 2024 by Homewood Suites Leadership Team , Hotel Management
Thank you for your 5 star review. It is our goal to provide outstanding service and we are delighted that you had a great experience. We look forward to welcoming you and your family again soon!
by A verified traveler
Posted 13 Jan 2024
Comment from Hotel Management
16 Jan 2024 by Homewood Suites Leadership Team , Hotel Management
Thank you for your review. It is our goal to provide outstanding service and based upon your review, we need to work harder to ensure our guests are taken care of. We hope that you will provide us another opportunity to serve you in the future as we are always striving to improve and provide outstanding service for all guests.
