Ratings based on 501 Verified Reviews
3.1 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
It needs have a least two people on duty one working the front desk while the other cleaning or on break so when people get there they can get check in faster and that's the only bad thing at the place other than that it was a good stay
Comment from Hotel Management
28 May 2024 by Hotel Management, Hotel Management
Dear Daniel, Thank you for your feedback. We appreciate your suggestion and are glad to hear you had a pleasant stay at Extended Stay America. Your comfort and satisfaction are important to us, and we'll consider your comments as we strive to enhance our guest experience. We look forward to welcoming you back soon.Sincerely,Hotel Management
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 12 May 2024
Do not stay at this hotel. I did not have hot water for 4 days. The room had roaches and a damn dog was crying all day everyday of my stay. The worse hotel ever!!!
Comment from Hotel Management
14 May 2024 by Hotel Management , Hotel Management
Dear Tracy, Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered during your stay. Your feedback regarding the hot water, cleanliness, and noise disturbance is deeply concerning and not reflective of our standards. Please accept our apologies for falling short of your expectations. We value your input and assure you that we will address these issues to prevent recurrence. Your satisfaction is our top priority, and we hope you'll give us another opportunity to serve you better in the future. Sincerely,Hotel Management
by A verified traveler
Posted 8 Apr 2024
by A verified traveler
Posted 17 Mar 2024
by A verified traveler from 28820 Hubbard St
Posted 14 Mar 2024
The propperty was clean even though they do need to spray more often for roaches. For stay the privacy was great. It would have been nice if they carried rool away beds but they dont which was inconvenient for my gradson.
Comment from Hotel Management
15 Mar 2024 by Hotel Management, Hotel Management
Dear JO, Thank you for reviewing our hotel. We are pleased to know your overall stay was satisfactory, and we appreciate knowing where we can improve. Please accept our apologies for the inconvenience. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
by A verified traveler
Posted 12 Mar 2024
I like the privacy.
Comment from Hotel Management
12 Mar 2024 by Hotel Management, Hotel Management
Dear Abby, Your stay with us is appreciated, along with your taking the time to leave your review. It was good to read what you liked about your visit. We are here to ensure you have a pleasant stay every time; therefore, we regret not meeting some of your expectations. We'd be delighted to have you return so you can experience the outstanding hospitality we are known for and that you deserve.Sincerely,Hotel Management
by A verified traveler
Find another hotel
Posted 17 Dec 2023 on HotelsBeware this hotel has roaches!! Also my very last day my hotel door got jammed and wouldn’t let me in. Had to wait until the next morning for maintenance to come and take the door off.
I personally suggest another hotel!
Comment from Hotel Management
18 Dec 2023 by Hotel Management, Hotel Management
Dear Jeremy, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We appreciate your valuable feedback, which helps us identify areas we can improve to enhance our services. Thank you once again, and we hope to have the opportunity to welcome you back with us soon.Sincerely,Hotel Management
by A verified traveler
Posted 5 Dec 2023
Hotel was clean and secure. Staff was friendly
Comment from Hotel Management
10 Dec 2023 by Hotel Management, Hotel Management
Dear Stephanie, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management
