Ratings based on 980 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from TYLER
Posted 28 May 2024
Loved my stay and hotel
by A verified traveler
Posted 26 May 2024
The hotel lobby smelled like sewer room was hot Toilet did not work properly
by A verified traveler from Brooklyn
Posted 26 May 2024
by A verified traveler from Brooklyn
Posted 26 May 2024
The restaurants were top notch, we definitely made use of the rooftop pool and the staff was superb. Thank you to Amal and Ella for accommodating us, I loved my room and everything was beyond our expectations. This is definitely my go to whenever I’m in Dallas
Comment from Hotel Management
27 May 2024 by Amal Abukar, Guest Services Manager, Hotel Management
Thank you so much for your wonderful review! I'm thrilled to hear that you enjoyed our top-notch restaurants, the rooftop pool, and that the staff, especially Ella and I, were able to accommodate you. It's fantastic to know that your stay exceeded your expectations and that we are now your go-to hotel in Dallas. We look forward to welcoming you back on your next visit!
by A verified traveler from San Jose
Posted 26 May 2024
At first the staff is unable to find my booking even I provided detail of Expedia booking which is scare. I told him this is from Expedia and after 6 mins he can find. Next time Expedia should reach out to hotel to ensure the hotel staff knows how to do job. This gives bad reputation of both hotel and expedia.
Comment from Hotel Management
26 May 2024 by Amal Abukar, Guest Services Manager., Hotel Management
Thank you for your feedback. I apologize for the initial confusion with your booking. I understand how frustrating this must have been, and I appreciate your patience while we resolved the issue. We are reviewing our procedures to ensure this does not happen in the future. Your feedback is valuable to us, and we will work closely with Expedia to improve our process. I hope we have the opportunity to provide you with a seamless experience during your next stay.
by A verified traveler
Posted 25 May 2024
We celebrated our 15 year wedding anniversary here and there was no mentioning this from the staff. Other places we have stayed in the past there was an effort made to help us celebrate so this was disappointing.
Also in the room the mini fridge didn’t work and the handle to the bathroom sink fell off.
So we had asked for ice to be brought to the room and they were able to accommodate but then after 30 minutes after the first ice was brought we were interrupted by someone else bring ice to the room.
Also the staff wanted to send someone to work on the mini fridge at 7-8 pm. Hard pass, but the person on the phone insisted on sending someone and I had to insist multiple times to keep her from sending someone. Just weird.
Also, over cooked and dry food from the restaurant.
So not worth the price…
by A verified traveler
Posted 25 May 2024
Beautiful hotel and accommodations. We were extremely pleased with the customer service and first impressions. Ashely S. at check-in was one of the most welcoming, friendly and professional advocate I have experienced upon arrival. Her positive attitude and attentiveness made a major impact on our stay after long travels. Customer service goes a long way and people cherish to be treated kindly. Thank you for a wonderful stay at The Joule.
Comment from Hotel Management
26 May 2024 by Amal Abukar, Guest Services Manager., Hotel Management
Thank you for your fantastic review! I'm thrilled to hear that you enjoyed our beautiful hotel and accommodations. It's wonderful to know that Ashley S. made such a positive impact on your stay with her welcoming and professional service. We believe that exceptional customer service is key, and I'm glad we could provide that for you. We look forward to welcoming you back to The Joule in the future
by A verified traveler
Posted 23 May 2024
Great room. Friendly service
Comment from Hotel Management
26 May 2024 by Amal Abukar, Guest Services Manager., Hotel Management
Thank you for your wonderful review! I'm delighted to hear that you enjoyed your room and experienced friendly service. We look forward to welcoming you back on your next visit!
by A verified traveler from New Orleans
Posted 20 May 2024
The absolute best hotel I have ever stayed at in my life.
Comment from Hotel Management
22 May 2024 by Amal Abukar, Guest Services Manager., Hotel Management
Thank you so much for your glowing review Jennifer! I am thrilled to hear that you had such an exceptional experience and that you consider us the best hotel you've ever stayed at. Your kind words truly mean the world to us. We look forward to welcoming you back for another fantastic stay soon.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
22 May 2024 by Amal Abukar, Guest Services Manager., Hotel Management
Thank you so much for rating us a 5/5 Bonnie! I am thrilled you enjoyed your stay! We hope to see you again soon!
