Ratings based on 993 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Such a wonderful hotel. Everyone was great except for Lillie (sp?) at front desk. Our perception of her rudeness was enough that we will never return. Such a shame that behavior of one person could ruin overall experience. Maybe she was just having a bad day.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
28 May 2024 by Will, Hotel Management
Dear Rebecca,Thanks so much for leaving a review from your recent stay with us. Should you return to Dallas, we hope to have you back as our guest once again!!!Kind regards,Will AndersonDirector of Front OfficeThe Highland Dallas
by A verified traveler
Posted 26 Apr 2024
Loved the dining
Comment from Hotel Management
28 Apr 2024 by Will, Hotel Management
Dear Nancy,We thank you very much for taking out the time to leave a review and rating! We’re very pleased that you enjoyed your stay and hope to have you back for another stay soon!!Kind regards,Will AndersonDirector of Front Office
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Property Management , Hotel Management
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.
by A verified traveler
Posted 15 Apr 2024
Always a great place to stay!
Comment from Hotel Management
16 Apr 2024 by Will, Hotel Management
Dear Kimberly,We thank you very much for taking time to leave a review! Your continued loyalty to our property is greatly appreciated and we look forward to having you back soon!!!Kindest regards,Will AndersonDirector of Front Office
by A verified traveler
Posted 14 Apr 2024
Great
Comment from Hotel Management
15 Apr 2024 by Will, Hotel Management
Dear Cintia,Thank you for leaving a review rating! We’re so pleased that you enjoyed your stay and hope to have you back as our guest again soon!!!Kind regards,Will AndersonDirector of Front Office
by A verified traveler
Posted 13 Apr 2024
Convenient to SMU but very noisy (highway traffic) and could not get room temperature comfortable.
Comment from Hotel Management
14 Apr 2024 by Will, Hotel Management
Dear Shelly,We appreciate you for taking the time to leave a review from your recent stay with us. My sincerest apologies for the inconveniences you endured during your stay. Rest assured, the issues you experienced will be addressed immediately.Should you return to Dallas, we hope to have you back as our guest. If you choose to do so, you have my personal guarantee that your next stay would be amazing!!!Thank you again for your time and review.Kind regards,Will AndersonDirector of Front Office
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
12 Apr 2024 by Will, Hotel Management
Dear Victoria,Thank you for taking time to leave a review rating from your recent stay with us! We’re very pleased that you enjoyed your stay and hope to have you back again soon!!!Kind regards,Will AndersonDirector of Front Office
by A verified traveler from Pflugerville
Posted 29 Mar 2024
Close proximity to DART station
Comment from Hotel Management
29 Mar 2024 by Will, Hotel Management
Dear Richard,Thanks so much for leaving a review rating and feedback. We’re glad our location was to your satisfaction. We hope to have you back should you return to Dallas.Kind regards,Will AndersonDirector of Front Office
by A verified traveler from Kearney
Posted 27 Mar 2024
It was a perfect place for an overnight stay with the family.
Comment from Hotel Management
27 Mar 2024 by Will, Hotel Management
Dear Gregory,Thank you for your review. We're glad that we could accommodate your and your family for an overnight stay. Should you return to Dallas, we hope to have you back for another stay!!Thanks again for you review!Kind regards,Will AndersonDirector of Front Office
