Ratings based on 996 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
I was stranded at DFW, so I booked this place for the low price and airport shuttle. However, they do NOT have a consistent shuttle service, it only runs certain hours. A taxi from DFW was 40 before tip and Lyft wasn't much cheaper. Could have booked much nicer hotel with better shuttle!
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Tracy, We're sorry to hear you experienced inconsistencies with our shuttle service. We strive to provide convenience for our guests, and we appreciate your feedback, which we will share with our team for improvement. We hope you consider reaching out to our management to address any further concerns.
by A verified traveler
Posted 30 Apr 2024
The room was clean and comfortable! My only complaint was that I had to go to front desk to get my key reprogrammed! It’s agitating to go to your room to realize your key card doesn’t work!
Outside of that, it’s a nice place!
Comment from Hotel Management
1 May 2024 by Sophia CSR, Hotel Management
Hi Joel,Thank you for an amazing 4-star rating. We are glad that you recognise our clean and comfortable room. However, your concern regarding the key will be forwarded to our team for improvement. We would love to host you again.
by A verified traveler
Posted 26 Apr 2024
Quiet and easy to get to
Comment from Hotel Management
28 Apr 2024 by Manager, Hotel Management
Hello Steven,We are glad to hear that you found our location peaceful and convenient for your stay. Your feedback is valuable to us as we strive to provide a comfortable experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 22 Apr 2024
The place looks too old. The breakfast is poor. It doesn’t look like a hotel. I guess it’s a motel.
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Adu Gyamfi, We appreciate your feedback and apologize for falling short of expectations. We value all guest opinions to improve our services. Thank you for bringing this to our attention so we can address it appropriately for future guests.
by A verified traveler from Cleburne
Posted 11 Apr 2024
This was a 1 night stay because of the proximity to a hospital for an early AM procedure. Property was dated but clean. Unfortunately the bed was like sleeping on a plank, it was hard. The bathroom doors hinges squealed like a stuck pig at the slightest movement so any time one of us got up to use it, the other was startled awake. Service was quick but impersonal.
Comment from Hotel Management
12 Apr 2024 by Manager, Hotel Management
Hello Desmond,We appreciate your feedback regarding your recent stay with us. We are glad to hear that you found our property clean. We have noted your comments about the bed and bathroom door, and we will share this with our team for review. Our goal is to ensure all guests have a comfortable stay. Thank you for sharing your experience with us.
by A verified traveler
Posted 8 Apr 2024
Booked online, didn’t arrive until 130 in the morning and they said they only keep online reservations until midnight. Scam.
Comment from Hotel Management
10 Apr 2024 by Manager, Hotel Management
Hello Olivia, We apologize for any inconvenience you experienced with your late check-in. We recommend reaching out to our management team directly to address this concern further. Your feedback is valuable to us as we strive to enhance our services.
by A verified traveler
Posted 8 Mar 2024
I arrived at DFW and tried calling the property multiple times to find out whether I needed to request a shuttle from the airport or if it would come on its own. After an hour of calling, I called the Wyndham corporate line and had them transfer me to the hotel. When I finally arrived, the check-in procedures were chaotic, the vending machines didn’t work properly, and my room had a smell I don’t even know how to describe. Very thankful this was a one-night stay because of an emergency. Definitely avoiding this place if I need to stay near DFW again.
Comment from Hotel Management
9 Mar 2024 by Manager, Hotel Management
Hello John,We apologize for the challenges you faced with our shuttle service and check-in process. We strive to provide top-notch service and ensure a seamless experience for our guests. Your feedback regarding the vending machines and room odor will be shared with our team for further evaluation. We appreciate you bringing these matters to our attention.
by A verified traveler
Posted 8 Mar 2024
Comment from Hotel Management
29 Mar 2024 by Manager, Hotel Management
Hello Susan,We're sorry to hear that your experience didn't meet your expectations. Please don't hesitate to reach out to us directly with any feedback you'd like to share so we can address any issues. We value your input and would love the opportunity to make it right for you.
by A verified traveler
If Joni isn't there, don't stay
Posted 7 Feb 2024 on HotelsJoni is the only one holding that place together. Keep in mind, we have been going to this place sometimes twice a year for 5 years. We will be finding another hotel after this bad run of events. My husband sat in the office chair in our room that broke when he leaned back and he ended up on the floor after he hit his head. Called front desk. Guy comes to room and is more worried about the broken chair than offering my husband medical attention. A report was made by Joni and to date, no one to include the hotel manager or owner has reached out to even check on my husband to see if he was okay. We even got an email about all these incidents from April C.
Guest Relationship Specialist and not one word to inquire if my husband was okay. We had to get a new key for our door every day of our 5 day stay which was such a pain as we always had our hands full coming in after spending the day with our grandsons. They called us on the third day to remind us that check out was at 11AM. We still had two days left that we paid for. The TV was going dark so we called about getting another television. An hour goes by and no one has come to the room. Go downstairs and the lady with black hair is sound asleep with her head on the counter. The maintenance guy is putting together an IKEA cabinet. When we woke the lady up and he overheard our conversation, he went to the room with us and tried to fix the TV. He had to bring in a replacement TV but could not find the key to remove the other TV.
Comment from Hotel Management
9 Feb 2024 by Manager, Hotel Management
Hello Carlos, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay. Our team strives to provide exceptional service and it's concerning to hear about the incident with the chair and the lack of attentiveness afterwards. We will certainly share your concerns with the appropriate parties to ensure that situations like this are handled more effectively in the future. We appreciate your loyalty over the past 5 years and we are truly sorry that we have failed to meet your expectations this time. We hope you will reconsider and give us another chance to provide you with a better experience in the future.
by A verified traveler
Posted 29 Jan 2024
We loved our stay here, it was very clean and smelled amazing! Staff was very nice and helpful! We felt very safe here and will definitely be staying here again when we go back that way!
Comment from Hotel Management
29 Jan 2024 by AP, Hotel Management
Dear Kendell. Thankyou for your review and choosing our hotel. I am happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.
