Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
The property was nice and was conveniently located by several eating options. There is a bodega on property with drinks, snacks, etc. However, they are a bit pricey.
Check in and out were quick and easy. For the most part the staff was friendly and welcoming. We asked for a refrigerator that we didn’t receive. However, when my husband brought it to their attention, the front desk clerk offered to have it sent up right away.
Overall, I enjoyed the stay and would stay at the NYLO again.
Comment from Hotel Management
12 May 2024 by Customer Service, Hotel Management
TLisa, it's great to hear you enjoyed your stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton, and appreciated our convenient location. We're also pleased you found our check-in/out process swift and our team members welcoming. We're sorry for the delay in sending up your refrigerator and appreciate your understanding. It's wonderful to hear you'd choose us again, and we look forward to your return.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
11 May 2024 by Customer Service, Hotel Management
Jarad, it's great to see that you had a wonderful experience at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. We are elated that our hotel met your expectations and we truly appreciate your top rating. Your feedback means a lot in our continued effort to provide an amazing stay for every guest. Our team looks forward to welcoming you back in the future!
by A verified traveler from Hillside
Posted 7 May 2024
I had a problem with my safe that could not be resolved but it took them 2 days to figure that out. The front desk person "Jon" said that I was "Jocking " him about the issue to his coworker on the phone as he asked him to come and check it out.
No one on property in the evening that can assist with a tv remote. SMH
Comment from Hotel Management
7 May 2024 by Customer Service, Hotel Management
Terrell, we're disappointed to hear about the issues you experienced with the safe and communicating with our team members. We strive to resolve any guest inconvenience as promptly as possible. The miscommunication regarding your concerns is certainly not a reflection of our usual standard. Additionally, assistance should be readily available, regardless of the time. Your feedback is greatly appreciated, as it guides our improvements. We hope to have an opportunity to host you again and provide a more satisfying stay.
by A verified traveler from Trophy Club
Posted 23 Apr 2024
Nice and affordable.
Comment from Hotel Management
24 Apr 2024 by Customer Service, Hotel Management
Rebecca, thank you for your positive review. NYLO Dallas Plano Hotel is pleased to hear that you found our hotel to be both pleasant and cost-friendly. We appreciate your feedback and hope to welcome you back soon.
by A verified traveler
Posted 18 Apr 2024
Thank you for your service
Comment from Hotel Management
19 Apr 2024 by Customer Service, Hotel Management
Jennifer, it's wonderful to hear your appreciation. At NYLO Dallas Plano Hotel, Tapestry Collection by Hilton, we strive to provide exceptional service for our guests. We look forward to welcoming you back in the future.
by A verified traveler
Posted 18 Apr 2024
It was nice
Comment from Hotel Management
19 Apr 2024 by Customer Service, Hotel Management
Sergio, it's wonderful to know you enjoyed your stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. We appreciate your brief yet positive feedback and hope to welcome you back in the future.
by A verified traveler
Posted 14 Apr 2024
The only downside was that our ac didn’t work when we got to the room. They fixed it quickly, but it didn’t get very cool at all. Everything else was good.
Comment from Hotel Management
16 Apr 2024 by Customer Service, Hotel Management
Madison, it's good to hear that your situation with the room temperature was attended to promptly. Nevertheless, we regret that you didn't find the room quite as cool as you desired. On a brighter note, we're pleased that the rest of your stay was satisfactory. Thank you for your feedback, These inputs help us in our continuous efforts to enhance our guests' experience. We hope to create a more comfortable stay for you next time.
by A verified traveler
Posted 10 Apr 2024
Such a nice hotel. Kinda expensive due to the “eclipse” but definitely worth it . Will come back for the right price
Comment from Hotel Management
12 Apr 2024 by Customer Service, Hotel Management
Emmery, it's wonderful to know that NYLO Dallas Plano Hotel, Tapestry Collection by Hilton made a positive impression on you. We appreciate your recognition of our value despite unique market conditions. Always looking forward to providing you another memorable stay, preferably at a rate that fits your expectations.
by A verified traveler
Posted 7 Apr 2024
It was a nice experience. The hotel is clean and the staff is nice. The property is close to good restaursnts.
Comment from Hotel Management
9 Apr 2024 by Customer Service, Hotel Management
Carlos, thank you for your splendid review! We're thrilled to hear that your stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton was enjoyable. It's wonderful that you found our hotel to be tidy, and our team members to be pleasant. We're also glad to note that our location near great dining options added to your experience. We look forward to welcoming you back on your next visit to the area!
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Thank you for sharing, Costas!At NYLO Dallas Plano Hotel, Tapestry Collection by Hilton, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
