Ratings based on 820 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Staff and property very nice and they held our reservation very late due to flight issues. The only problem would be the fire alarm at 3am!!! Not fun!!
by A verified traveler from Yonkers
Posted 24 May 2024
Very clean and convenient to airport
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by Brenda P Ruiz, Hotel Management
We appreciate your feedback and are sorry to hear that your experience was not perfect. If there's anything specific that we could have improved upon, please feel free to share with us. We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 10 May 2024
Not good. The condition inside the room is terrible. One of our bedside lamps is completely missing the shades so just has bare lights. The bathroom doesn’t have soap for the sink and is dirty with rust in the sink and the millwork is completely beat up. This place is just not kept up and in the condition I would expect from a Hilton property. Bad.
Comment from Hotel Management
13 May 2024 by Brenda P Ruiz, Hotel Management
We are truly sorry to hear about your disappointing experience at our hotel. Your feedback is extremely valuable to us, and we will immediately address the issues you have mentioned to ensure that this does not happen again in the future. We apologize for falling short of your expectations, and we hope to have the opportunity to make it right for you in the future.
by A verified traveler
Posted 2 May 2024
Room service did not offer after 3 rd night there. So used supplies from first day
Comment from Hotel Management
2 May 2024 by Brenda P Ruiz, Hotel Management
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We hope to have the opportunity to better your experience in the future.
by A verified traveler
Posted 1 May 2024
The tall black American receptionist is very excellent in her customer's service.
Comment from Hotel Management
2 May 2024 by Brenda P Ruiz, Hotel Management
Thank you for your kind words! We are delighted to hear that our receptionist provided excellent customer service during your stay. We truly appreciate your feedback and look forward to welcoming you back in the future.
by A verified traveler
Posted 29 Apr 2024
Staff was very friendly and helpful
Comment from Hotel Management
2 May 2024 by Brenda P Ruiz, Hotel Management
We are delighted to hear that you found our staff to be very friendly and helpful. We strive to provide exceptional service to all our guests, and we are glad that it reflected in your experience. Thank you for your kind words, and we hope to welcome you back soon!
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
2 May 2024 by Brenda P Ruiz, Hotel Management
We apologize for falling short of your expectations during your stay. We would appreciate the opportunity to learn more about your experience and address any issues you encountered. Please feel free to reach out to us directly so that we can make things right. Thank you for bringing this to our attention.
by A verified traveler from rancho palos verdes
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Brenda P Ruiz, Hotel Management
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
by A verified traveler from WESTON
Posted 18 Apr 2024
Really good, i will stay there if return to wichita falls
Comment from Hotel Management
22 Apr 2024 by Brenda P Ruiz, Hotel Management
Thank you for the fantastic 5/5 rating! We are delighted to hear that you had a wonderful experience at our hotel. We hope to welcome you back again soon!
