Ratings based on 1,453 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Overbooked our room. Arrived in late, 3 kids tired and they overbook! Horrible experience.
by A verified traveler
Posted 28 May 2024
Nice
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Kenny, Hotel Management
Dear Eliana,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at Holiday Inn hotel.
by A verified traveler
Posted 24 May 2024
Many problems I encountered centered around the fact this is an older hotel and at the time of my stay was in the midst of a renovation. My room, alas, had not been renovated. The carpets were stained in at least 20 spots and were fraying at the edge. There was nothing in the kitchen area in the way of utensils, plates, glasses, the things you would expect if you were staying in a suite with a kitchen. The couch and chair were uncomfortable. The remote for the living room TV did not work and had to be replaced. The bedroom TV had fuzzy vertical lines on every channel. The beds were uncomfortable. The outlets in the bathroom did not work. The toilet handle had to be held down for at least 15 seconds until all the water was evacuated from the toilet for it to flush properly. My third floor room overlooked the pool, which had a distinct greenish-yellow tint to the water. The entire hotel was humid - lobby, elevator, hallways, and worst of all, my suite. To be fair, I was offered a full refund, but only after I had fully checked in and was informed of the renovation in progress. This hotel may be a cracker-jack hotspot to stay in after the renovation, but I will not be back to find out.
Comment from Hotel Management
27 May 2024 by Kenny, Hotel Management
"Dear Melody,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn.I would like to start by apologizing to you for not meeting your expectations and from your survey this is why we are renovating. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
27 May 2024 by Kenny, Hotel Management
"Dear Angelica,Thank you for taking the time to tell us about your experience at Holiday Inn.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at Holiday Inn hotel.
by A verified traveler
Posted 17 May 2024
There is no zero number to rate this hotel.
Doing construction in business hours.
Comment from Hotel Management
18 May 2024 by Kenny, Hotel Management
"Dear Vrej,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience during your stay.I would like to start by apologizing to you for not meeting your expectations we currently updating the hotel. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn hotel.
by A verified traveler from San Antonio
Posted 9 May 2024
Property is allegedly undergoing rehab. It "looks" outdated, both inside and out. Will probably avoid it in the future.
Comment from Hotel Management
10 May 2024 by Kenny, Hotel Management
"Dear David,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn hotel.
by A verified traveler
Posted 6 May 2024
No Shampoo in room, phone did not work. AC was noisy and came on every 10 minutes On the other hand, hot water was instantaneous!
Comment from Hotel Management
9 May 2024 by Kenny, Hotel Management
"Dear Patrick,Thank you for choosing Holiday inn and for taking the time to provide feedback about your experience at Holiday Inn.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn hotel.
by A verified traveler
Posted 5 May 2024
The property was under construction and pretty dated . The WiFi didn’t work . Not the best holiday inn
Comment from Hotel Management
9 May 2024 by Kenny, Hotel Management
"Dear Chris,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn hotel.
by A verified traveler
Posted 28 Apr 2024
Good
Comment from Hotel Management
2 May 2024 by Kenny, Hotel Management
"Dear Tristan,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Holiday Inn hotel.
