Ratings based on 1,255 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
The happy hour vouchers were useless since they advertized beer and none of any kind was avaiilble. Also the hot water in the bathroom never even got warm in the sink and the shower. Both never got warmer than luke cold.
I never had a bad experience at this location before and the facility is under costruction and was not notified of any of this during booking. Very dissapointing experience.
Comment from Hotel Management
29 May 2024 by Associate, Hotel Management
Thank you for your feedback. We sincerely apologize that you had a bad experience with us. We are working hard to improve in many areas. Hang in there with us. Thank you.
by A verified traveler
Posted 28 May 2024
The property was under construction with much needed renovations. Old and outdated. Bar was a makeshift on tables. Had to pay for parking to stay at the hotel. Don’t recommend and won’t be back.
Comment from Hotel Management
29 May 2024 by Associate, Hotel Management
Thank you for your feedback. We hope you have a change of mind and visit us again in the future. Thank you.Donna SelbyGeneral Manager
by A verified traveler
Posted 26 May 2024
I recently had the pleasure of staying at the Embassy Hotel in Dallas near Galleria, and it was one of the best hotel experiences I’ve ever had! Location, facilities, service, and cleanliness were all exceptional!
Comment from Hotel Management
26 May 2024 by Ana, Hotel Management
Thank you for your feedback! we are glad you had a great stay with us.! we hope we see you again soon!
by A verified traveler
Posted 16 Apr 2024
The property did not disclose when booking they were under constructuon. They had closed the gym as well, shut off the water at one point and the toilet in my room wasnt flushing. To top it off when i booked the parking was free however when i arrived they had started charging amd wouldnt wave it. This was my local hotel for Dallas travel but i will not be staying here again.
Comment from Hotel Management
18 Apr 2024 by Ana, Hotel Management
We are sorry we were not able to provide you with the quality of services you deserve. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again
by A verified traveler
Posted 9 Apr 2024
We had a great stay up until the last two days where there was construction going on, making it difficult to relax.
Comment from Hotel Management
9 Apr 2024 by Staff, Hotel Management
Thank you for your feedback regarding your stay with us. We are pleased you enjoyed your stay and will look forward to seeing you again in the future.
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
5 Apr 2024 by Ana, Hotel Management
Thank you for your feedback! We are happy that you have a great stay with us. we hope we see you gain soon.
by A verified traveler
Posted 2 Apr 2024
This property just started a renovation and they need it. Our room had mold, dirt, garbage and food crumbs, stained and torn couch and chair, peeling paint and the floor was always damp. They did offer to switch our room but we had already unpacked our family of 4 and by the looks of the rest of the hotel (lots of water damage, peeling paint, mold in the lobby/ breakfast area ) we didn’t think it would make a difference. This was not a hotel worth the amount we paid for it. Maybe half but I have stayed at higher end hotels for the same amount. Very disappointed. Emailed the general manager and did not hear back.
I hope the renovations make a difference because this property was absolutely disgusting. The staff was wonderful.
Comment from Hotel Management
2 Apr 2024 by Ana, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
13 Apr 2024 by Staff, Hotel Management
Thank you for your feedback. We are pleased you enjoyed your time with us. We look forward to seeing you again in the future.
by A verified traveler
Posted 16 Mar 2024
Like the area
Comment from Hotel Management
19 Mar 2024 by Ana, Hotel Management
Thank you for your feedback! We will look forward to a return visit. Thanks again.
by A verified traveler
Posted 13 Mar 2024
Comment from Hotel Management
5 Apr 2024 by Staff, Hotel Management
Thank you for your positive review regarding your stay with us. We are pleased you enjoyed your visit. We will look forward to seeing you again in the future. Thank you.
