Ratings based on 975 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
The property was nice. The pool was not working due it being empty and they trying to fill it up. :-(
Comment from Hotel Management
7 May 2024 by Customer Service, Hotel Management
Linda, it's heartening to know you found the Embassy Suites DFW Airport South to your liking overall. We regret any inconvenience caused while our pool was being refilled. We strive to keep all our amenities up and running for guests to enjoy. Should you decide to give us another chance, we are confident your next visit will be even better.
by A verified traveler
Posted 2 May 2024
We enjoyed our stay. Especially enjoyed the free breakfast and happy hour. The pool and hot tub were nice, suites were nice, beds were comfortable. No complaints.
Comment from Hotel Management
4 May 2024 by Customer Service, Hotel Management
Jacqueline, thank you for sharing your experience at Embassy Suites DFW Airport South. We're pleased to know you had a delightful stay, relishing our complimentary breakfast and happy hour. The comfort our suites and bedding provided are staples in our service. It's fantastic that you also had the chance to enjoy the pool and hot tub. We look forward to welcoming you back for another enjoyable stay.
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
4 May 2024 by Customer Service, Hotel Management
Shannon, your feedback is valued. It is apparent there were elements of your stay that didn't fully meet your expectations. We're committed to continuously improving our services, your rating will certainly help in driving our efforts. We're hopeful that we will have another chance to serve you and exceed your expectations in the future. Thank you for choosing our hotel for your stay.
by A verified traveler
Posted 29 Apr 2024
Great customer service, enjoyed my stay
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Frankie, we're thrilled to hear you enjoyed your stay at the Embassy Suites DFW Airport South! Our team members work hard to provide great customer service and your feedback is greatly appreciated. We look forward to your next visit!
by A verified traveler
Posted 27 Apr 2024
Good
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Thank you for the 5 out of 5 rating!We're thrilled to see how much you enjoyed staying at Embassy Suites DFW Airport South. We look forward to hosting you again in the near future! Thank you again for sharing.
by A verified traveler from Sanger
Posted 24 Apr 2024
They never cleaned our room. Our air conditioner did not work properly and our balcony door would not close. We complained to never have anyone help.
This could be a wonderful property if it was not poorly managed. The front desk staff wre unprofessional looking and acting.
Comment from Hotel Management
26 Apr 2024 by Customer Service, Hotel Management
Renee, we acknowledge your input and regret any inconvenience you encountered. We're eager to rectify matters like room cleanliness and air conditioning efficiency promptly. Regrettably, it seems as though your service needs weren't fully met during your stay. We stress to our team members the paramount importance of attentive, professional service, and it's disappointing to hear that fell below our standard in your instance. We assure you that steps are constantly taken to enhance our guest experience. Your feedback aids us in highlighting areas needing improvement.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Stacy, it seems you didn't have the best experience during your stay. We're disappointed to hear this as we always strive to ensure a great time for our guests. Nevertheless, we're looking forward to providing a better stay next time.
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Customer Service, Hotel Management
Hyarida, it's great to see that you had a positive experience at Embassy Suites DFW Airport South. We appreciate your rating and hope to welcome you back soon for even better service and experience.
by A verified traveler
Posted 15 Apr 2024
Very good serví
Comment from Hotel Management
16 Apr 2024 by Customer Service, Hotel Management
Liliana, we're thrilled that the service at Embassy Suites DFW Airport South met your expectations. Your kind words ensure us that we are delivering on our commitment to excellent guest experiences. We hope to welcome you back for another stay soon.
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
17 Apr 2024 by Customer Service, Hotel Management
Anisha, thank you for choosing Embassy Suites DFW Airport South and for sharing your rating. We're thrilled you enjoyed your stay and we look forward to welcoming you back in the future.
