Ratings based on 651 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
Our towels had lipstick on them. We needed sheets and a blanket but they didn’t have any in the room. Went to get them and it felt like it was awkward to ask for sheets and an extra towel. Overall dirty feel. The area around it is unsafe feeling. My husband didn’t want me going anywhere alone. Homeless everywhere and dirty under bridges.
by A verified traveler
Posted 1 May 2024
Water should be provided for all guests and not at a cost. Everything else was great.
by A verified traveler
Posted 26 Apr 2024
Conveniently located to the airport
by A verified traveler
Posted 23 Apr 2024
What a great hotel! Imagine my delight when I walked into the laundry room and discovered the washers and dryers were free!! The room was very comfortable and the staff was fantastic, particularly Dave at the front desk.
Comment from Hotel Management
25 Apr 2024 by Kynn, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager
by A verified traveler
Posted 10 Apr 2024
Very clean and friendly
Comment from Hotel Management
25 Apr 2024 by Kynn, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager
by A verified traveler
Posted 8 Apr 2024
Staff was friendly and helpful.
Comment from Hotel Management
10 Apr 2024 by Kynn, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Kynn, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager
by A verified traveler from Bartlett
Posted 31 Mar 2024
The stay was okay, they did allow us to check in early, that was a plus. The tv was cracked, and the shower did not work. We had to repack and move to another room. We did not know it was pet friendly, that wasn’t the issue. The problem was a fur baby pooped in front of our door and no one cared to pick it up. Again the staff was nice but we will not stay at this facility again.
Comment from Hotel Management
10 Apr 2024 by Kynn, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Kynn RobinsonAssistant General Manager
by A verified traveler
Posted 20 Mar 2024
Comment from Hotel Management
10 Apr 2024 by Kynn, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager
by A verified traveler
Posted 16 Mar 2024
Nothing unique, good or bad
Comment from Hotel Management
10 Apr 2024 by Kynn, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager
