Ratings based on 41 Verified Reviews
3.2 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Mar 2023
The rooms were minimalist living, which i'm really ok with for the price. Nothing fancy. Grounds are beautiful. If your serious about diving though i would use another dive shop on the Island. I signed up twice to go to Gato Island and both times the dive was canceled because the minimum of 4 divers wasn't met.
Comment from Hotel Management
7 Apr 2023 by CATHY:-), Hotel Management
Thank you Sir Scott for this review,First all we would like to applogize for this matter.We are surprised abou thhis review,since you were already aware that we need minimum of 4 divers for the trip to Gato island,and since Gato Island is a long distance diving trip,Tking 1 or 2 divers there is not enough to compensate the expense having a Big Private Boat.While you were here,you were also informed that we contactd another Diveshop to take an option unfortunately they don't have Gato Island trip on that time since the island is a bit quiet.Enjoy the rest of your Holiday .Mr.Scott
by A verified traveler
Posted 7 Mar 2023 on Hotels
Comment from Hotel Management
25 Apr 2023 by front desk, Hotel Management
thank you for your review
by A verified traveler
Posted 12 Feb 2020 on Hotels
Stuff is very friendly and they have activities to do inside the resort. But room was too small and felt uncleaned although its just a condition of an old construction.
Comment from Hotel Management
23 Feb 2020 by Reception, Hotel Management
Hello Paula thank you, I will pass on your comments regarding our staff. The rooms are Budget rooms cheap. We certainly have nicer large rooms with AC hot water, over looking the pool, new bath room just been renovated if people want to upgrade.
by A verified traveler
Posted 1 Nov 2019
Not impressed with the staffs attitude, very limited drinks available in fridge, slow service.. i did hear that managercut wages in half so could understand why staff didn't seem happy..
Comment from Hotel Management
1 Nov 2019 by manager, Hotel Management
Very sorry to see your review. I do read there was no other aspect of the resort that upset you. So I take some comfort in this. Unfortunately there had been some impropriety in bar/restaurant. Action was taken even before you wrote your review. The people you refer to, no longer work for us.
Not sure where you heard the wages were cut in half. but this is simply not true. As at the start of all low seasons there was a vote. Either cutting back on hours or let people go. The guys chose to reduce hours. So they go to 6 hour days instead of 8 hours. Standard practice on the island. Wish you had of come to me so I had a chance to put you mind at rest. Maybe next time. Regards
by A verified traveler from Pittsburgh, Pa. USA
Nice stay at Sharks Tail
Posted 22 Apr 2019 on HotelsVery nice stay, enjoyed my time there
by A verified traveler
Posted 22 Apr 2019
I like the pool.
by A verified traveler
You will regret staying here. We checked out early
Posted 17 Mar 2019 on HotelsWhen checking in no one helped us with our bags. The lady working there didn’t seem to know anything or interested in helping. The room was really tiny, dirty, poorly lit, and mosquitos infested. No hot water. Tepid water pressure. The grounds are not maintained. So keep you expectations low and you will get through it. None of the guests seems happy. I noticed no one smiled. I checked out early and forfeited the money. The location is terrible also.
by A verified traveler from Malapascua , philippines
Posted 12 Mar 2019
Great staff, tried 2 different rooms, 1 budget and 1 premium, slept well always. Great dive team
by A verified traveler
Good
Posted 31 Jan 2019 on HotelsGood place, swimming pool, room was basic but ok
by A verified traveler
Posted 23 Nov 2018 on Hotels
Sharks Tail was on par with expectations with the affordable pricing. The room was clean and bare bones. I did not swim in the pool nor eat on-premise so can't speak to those amenities. My one complaint is the crazy amount of noise. There was the local disco happening nearby from midday until late-night so there was thumping music and karaoke. There were also several roosters nearby and a cat fight in the morning, so I'd recommend packing earplugs as the walls are woven and don't provide much of a sound barrier. It was close to the market and near the ferry port, so good location.
