Ratings based on 986 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Nice but very quiet
by A verified traveler
Posted 11 Jun 2024
Overall is except no view
Comment from Hotel Management
13 Jun 2024 by Thao Tran, Hotel Management
Dear Mr. Chun Kai,Thank you for taking the time to leave a review of our hotel. It was a delight to learn that overall you had a positive experience with us.Regarding your concern about the room view, we do have a number of choices that can fix you expectation. Kindly send us a notice if you plan to come again and we would do our best to recommend you the most fitting form of accommodation for your comfort. Sincerely,Tran Thi Minh Thao (Ms.)Guest Experience Manager
by A verified traveler from Costa Mesa
Posted 1 Jun 2024
I thought the location, service and rooms were very good. I think the only complaint is to serve better food. It’s okay or average for Vietnam but could be better to match the nice hotel and service
Comment from Hotel Management
6 Jun 2024 by Thao Tran, Hotel Management
Xin chào Mr. Robert, Thank you very much for your kind comments,It is truly rewarding to know that you overall had enjoyable time at the hotel.Your concern on the food has been noted carefully by Director of Food and Beverage for further review and improvement.We hope to have an opportunity to welcome you back to our hotel again soon! Regards, Tran Thi Minh Thao (Ms.)Guest Experience Manager
by A verified traveler from Costa Mesa
Posted 31 May 2024
Great place overall. Good location
Comment from Hotel Management
6 Jun 2024 by Thao Tran, Hotel Management
Xin chào Mr. Robert, Thank you very much for your kind comments,It is truly rewarding to know that you had enjoyable time at the hotel.We hope to have an opportunity to welcome you back to our hotel again soon! Regards, Tran Thi Minh Thao (Ms.)Guest Experience Manager
by A verified traveler
Posted 7 May 2024
Excellent service. The staff worked very hard to provide a great experience. Thank you, staff!
Comment from Hotel Management
10 May 2024 by Thao Tran, Hotel Management
Dear Mr. Andrew, Thank you for taking the time to review your experience at Pullman Danang Beach Resort. We are super happy to be rated as "excellent". Your praise to our staff will definitely motivate us to continue their hard work to please all of our guests. Thank you again and I'm waiting to see you again soon for another journey.Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
10 May 2024 by Thao Tran, Hotel Management
Dear Mr. Dominic, Thank you for taking time to let us know about your experience.It would be great if you can share us more in detail on what we could learn and use to improve our service more to win your satisfaction on your next stay.it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager
by A verified traveler
Posted 8 Apr 2024
Appreciated the customer service and management of the hotel, being considerate of my special medical condition and made exceptional arrangement. I will definitely book this hotel for vacation next time!
Comment from Hotel Management
9 Apr 2024 by Thao Tran, Hotel Management
Xin chào Mrs. Mia,Thank you for your stay and for taking time to leave a review of our hotel. I am very happy to hear that our Heartists had done an exceptional job in taking care of you during your stay. I will definitely share your lovely comments with them.Thank you so much for letting us take care of you. We can’t wait to have you here on your next visit soon!.Regards,Tran Thi Minh Thao (Ms.)Guest Experience Manager
by A verified traveler
Posted 8 Apr 2024
There are bed bugs inside our room. Absolutely horrible. We stayed at another hotel before coming and we were totally fine until we checked in. Both my wife and I were bitten in the whole body.
Comment from Hotel Management
9 Apr 2024 by Thao Tran, Hotel Management
Xin chào Mr. Chi Hong,Thank you for your stay and for taking time to leave a review of our hotel. We are deeply grateful for your constructive comment and would like to express my sincerest apologies about your inconvenience regarding the insect in room. Kindly be informed that the team did conducted a deeply checking immediately but could not find any bed bug in your room. Please rest assured that this issue has been shared to the HODs team to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future.Regards,Tran Thi Minh Thao (Ms.)Guest Experience Manager
by A verified traveler from Waihi Beach
Posted 30 Mar 2024
Superb property great staff..all staff need to be commended. Nothing was an issue ...property in excellent vonfition and well maintained
Comment from Hotel Management
1 Apr 2024 by Thao Tran, Hotel Management
Dear Mr. Michael,Thank you for taking a moment to share your experience and for recognizing our friendly staffs. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I am pleased to see that you enjoyed your stay overall. We look forward to welcoming you back to Pullman Danang Beach resort in the future. Regard,Tran Thi Minh Thao (Ms.)Guest Experience Manager
by A verified traveler
Perfection
Posted 13 Mar 2024 on HotelsThe breakfast buffet is amazing. The staff goes above and beyond. The rooms are gorgeous with breathtaking views. I've stayed at many nice resorts around the world, but this one is the best.
Comment from Hotel Management
1 Apr 2024 by Thao Tran, Hotel Management
Dear valued Guest,Thank you so much for your review. I am super happy to hear that you had a relaxing time here with us and continue to choose us to take care of you during your travels. Thank you again and we look forward to seeing you back here on your next trip. Regard,Tran Thi Minh Thao (Ms.)Guest Experience Manager
