Ratings based on 990 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Apr 2024
Love it!
Comment from Hotel Management
17 Apr 2024 by Hotel Management, Hotel Management
Dear Mr./Ms. Jamie Le,We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River.It's always a pleasure to hear positive feedback and learn that you had a fantastic time with us. Please rest assured that your feedback will be given to our team, and I am confident that it will inspire all of our staff as we seek to constantly improve the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours,
by A verified traveler from San Jose
Posted 11 Apr 2024
Comment from Hotel Management
17 Apr 2024 by Hotel Management, Hotel Management
Dear Mr. Vu Nguyen,We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River.It's always a pleasure to hear positive feedback and learn that you had a fantastic time with us. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours,
by A verified traveler
Posted 1 Apr 2024
Staffs members are super nice and helpful. Will definitely go back again
Comment from Hotel Management
4 Apr 2024 by Hotel Management , Hotel Management
Dear Mr. Tin Win,Thank you for your kind words regarding our staff members' friendliness and helpfulness. We are delighted to hear that you had a pleasant experience with us. We look forward to welcoming you back to Novotel Danang Premier Han River in the future. Should you need any assistance with your next reservation, feel free to contact us. Warm regards,
by A verified traveler
Posted 27 Mar 2024
Check out at the priority lounge was exhausting as the process was so outdated. The staff was not friendly nor helpful.
Comment from Hotel Management
4 Apr 2024 by Hotel Management , Hotel Management
Dear Mr. Mcrandall Mutuc,We sincerely apologize for the inconvenience you faced during check-out at the priority lounge. We value your feedback and will address the outdated processes to enhance our service quality. Providing friendly and helpful staff is a key focus, and we regret falling short in this instance. Your comments are invaluable in our continuous efforts to improve. Warm regards,
by A verified traveler
Posted 17 Mar 2024 on Hotels
Comment from Hotel Management
20 Mar 2024 by Hotel Management , Hotel Management
Dear Mr. Justin PikeXin chào!We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River.It is always a pleasure to receive positive feedback and to learn that you had a great stay with us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 16 Mar 2024 on Hotels
Comment from Hotel Management
20 Mar 2024 by Hotel Management , Hotel Management
Dear Mr. Kim Joo Chng,Xin chào!Dear ILiyas Mamatov VietnamWe very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River.It is always a pleasure to receive positive feedback and to learn that you had a great stay with us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
by A verified traveler
Da Nang's Visit
Posted 26 Feb 2024 on HotelsNovotel hotel was so amazing as the hotel check-in receptionist allocated a room on the 27th floor with mesmerizing views of the Da Nang Dragon bridge and the Han River. I thoroughly enjoyed this hotel's view and took many photos. Breakfast had such an array of food, both Vietnamese and international. The mango smoothie was highly recommended. A wonderful stay for 2 nights.
Comment from Hotel Management
29 Feb 2024 by Hotel Management , Hotel Management
Dear Mr. Dear Sharon B,Thank you for taking the time to share your experience at Novotel Danang Premier Han River. We are delighted to hear that you had an amazing stay with us and enjoyed the mesmerizing views of the Da Nang Dragon bridge and the Han River from your room on the 27th floor. It's great to know that you also enjoyed the wide variety of food options available during breakfast, including both Vietnamese and international cuisines. We appreciate your recommendation of the mango smoothie. We hope to welcome you back for another wonderful stay in the future.Best regards,
by A verified traveler
Posted 22 Feb 2024
I like everything about this hotel nothing I dislike ..
Comment from Hotel Management
26 Feb 2024 by Hotel Management , Hotel Management
Dear Mr. Brian Nguyen,Thank you for your positive review of Novotel Danang Premier Han River. We appreciate your kind words and are pleased to hear that you enjoyed your stay with us. If you have any further feedback or suggestions, please do not hesitate to let us know. We look forward to welcoming you back again soon.Best regards,Hotel Management
by A verified traveler from Elgin
Posted 21 Feb 2024
We had amazing view from our suite to Song Han river. The staff there is nice and kindly.
Comment from Hotel Management
26 Feb 2024 by Hotel Management , Hotel Management
Dear Ms. Huong,Thank you for choosing to stay at Novotel Danang Premier Han River and for taking the time to share your experience. We are delighted to hear that you enjoyed the amazing view of the Song Han river and that our staff provided you with a nice and friendly service.We appreciate your feedback and look forward to welcoming you back in the near future.Best regards,Hotel Management
by A verified traveler
Posted 21 Feb 2024
I enjoyed my stay at the Novotel hotel in Da Nang. It was nice enough that I ended up staying extra days. I had a corner suite facing the river but I moved to one of their apartments with a kitchenette so that I could do laundry. I really liked this room. I would like to give a special acknowledgment to Mia at the check-in counter. She was charming and personable, very knowledgeable, and extremely helpful in planning my time in the city. All the best to her and the great staff Novotel!
Comment from Hotel Management
29 Feb 2024 by Hotel Management , Hotel Management
Dear Mr. Michael Alan,Thank you so much for taking the time to share your positive experience at Novotel Danang Premier Han River. We are delighted to hear that you enjoyed your stay and even extended it! It's wonderful to know that you appreciated the comfort and convenience of our apartments with kitchenettes. We are thrilled to hear that Mia provided you with exceptional service during check-in. We will be sure to pass along your kind words to her and the rest of our dedicated team. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back to Novotel Danang Premier Han River in the near future.Warm regards,Hotel Management
