Ratings based on 403 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
9 May 2024 by Planet Hollywood Cancun, Hotel Management
Dear Mayra, thank you for your stay. We are sorry to note on your score that your experience did not met with your expectations, your contribution with your score and your feedback will empower our operations for upcoming guests.
by A verified traveler
Posted 4 May 2024
Me encanto el lugar, en especial los empleados,
Comment from Hotel Management
4 May 2024 by Planet Hollywood Cancun, Hotel Management
Estimada Magdalena, gracias por la puntuación perfecta. Estamos muy contentos de que haya podido experimentar el paraíso al máximo. Estaremos encantados de recibirle de nuevo pronto para más experiencias PH.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
5 May 2024 by Planet Hollywood Cancun, Hotel Management
Dear Candida Giselle, thank you for your stay. We are sorry to note on your score that your experience did not met with your expectations, your contribution with your score and your feedback will empower our operations for upcoming guests.
by A verified traveler
Posted 3 May 2024
Need to update showers
by A verified traveler
Posted 29 Apr 2024
This property could be better if the dinning options and quality were better food lacked in flavor and was very poorly prepared in some occasions the staff were nice and great. Resveration application never had any openings for dinner and the app could use an upgrade.
Comment from Hotel Management
30 Apr 2024 by Planet Hollywood Cancjn, Hotel Management
Dear Andres, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.
by A verified traveler
Posted 29 Apr 2024
There was no hot water in either shower.
Comment from Hotel Management
29 Apr 2024 by Planet Hollywood Cancun, Hotel Management
Dear Austin, thank you for the perfect scores and for your feedback. We will use your comments as a tool for improvement and will be glad to receive you once again soon for more PH Experiences.
by A verified traveler
Posted 28 Apr 2024
Had a blast! Defs a resort to check out!
Comment from Hotel Management
28 Apr 2024 by Planet Hollywood Cancun, Hotel Management
Dear Harman, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.
by A verified traveler
Posted 25 Apr 2024
Overall an excellent stay at planet hollywood cancun adult. We booked 2 junior suites, the rooms were lovely, clean and had nice views from the balcony. The food was great, but my one complaint is that they had just implemented the new app reservation system and it was not explained that you could only book one day in advance for dinner reservations during check-in. There were no reservations available so we went to concierge for clarification, the gentleman told us he wasn't that familiar with the app but that we probably wouldn't be able to secure any reservations for the week...unless we did the time share presentation...not cool. Once we found out (by going back to front desk) that you can only book one day ahead ...we were set, enjoyed the buffet for first two days and had no problems with securing future reservations (highly recommend Brava). We sometimes had to break up our party of 5 to secure a reservation but the restaurants were very accommodating and still sat us all together. The resort is beautiful and there is so much to do there that we were never bored. The beach area and pools were a lot of fun (although pools and lazy river water are quite cold). The gym is first rate, and the shows were entertaining. Highly recommend this resort - especially for families.
Comment from Hotel Management
25 Apr 2024 by Planet Hollywood Cancun, Hotel Management
Dear Eileen, thank you for the perfect score. We are very glad you got to experience paradise to the max. We will be glad to receive you once again soon for more PH Experiences.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Planet Hollywood Adult Scene Cancun, Hotel Management
Dear Nicholas, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Planet Hollywood Cancun, Hotel Management
Dear Fabian, thank you for sharing your recent experience. Our main goal is to create amazing experiences for all our guests during their vacation, we will keep improving our services so on your next visit you have an even more PHabulous vacation.
