Ratings based on 978 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
El hotel está espectacular, mi unica sugerencia es el area del bufet, las comidas están falta de sabor. Fuimos al restaurante El Dorado y todo muy bueno.
Comment from Hotel Management
30 May 2024 by Jose Tlapaya, Hotel Management
Apreciable huésped,Nos gustaría agradecerle por darnos la oportunidad de recibirlo durante su reciente estadía en Costa Mujeres y especialmente por tomarse el tiempo en compartirnos su experiencia.Nada podría hacernos más felices que leer los comentarios de nuestros huéspedes y saber qué les gustó y cómo mejorar lo que se puede mejorar. Su satisfacción es en todo momento nuestro objetivo más importante y nos complace saber que se logró con éxito.Gracias por tomarse el tiempo de compartir su experiencia con nosotros y permitirnos encontrar formas de mejorar.Atentamente,José Tlapaya Hospitality Senior Advisor
by A verified traveler
Posted 29 May 2024
Property itself is updated and beautiful. Plenty of activities for the entire family. The pool area is well attended. Kids pool and play area kept my toddler busy all day. Many options for dining. Service was great and everyone was friendly and helpful.
Comment from Hotel Management
29 May 2024 by Jose Tlapaya, Hotel Management
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent with us.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor
by A verified traveler
Posted 27 May 2024
The service is very bad. They don’t care about service or customer. Terrible service I ever had. Almost every guest was complaining. The staff were rude. I think they don’t have sufficient staff
Comment from Hotel Management
28 May 2024 by Jose Tlapaya, Hotel Management
We are sorry to read you did not have a great experience with us, since our main goal is to provide all our guests with unforgettable vacations.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.We regret the impression that our services have made on this occasion, however, we will be honored to be your hosts and serve you with the excellence you deserve.Sincerely,José Tlapaya Hospitality Senior Advisor
by A verified traveler
Posted 26 May 2024
Beautiful resort, good beds, nice clean facilities, amazing spa, good food
by A verified traveler from Fallbrook
Posted 24 May 2024
Comment from Hotel Management
25 May 2024 by Jose Tlapaya, Hotel Management
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent with us.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor
by A verified traveler
Posted 21 May 2024
Staff was amazing but the air conditioning in the room was not great it was warm throughout the day and would be cooler at night. I upgraded to premium alcohol but it was not worth it as there weren’t much places to access them. The tile in my room were damaged but not a big concern.
Comment from Hotel Management
22 May 2024 by Jose Tlapaya, Hotel Management
Thank you for sharing your experience and contributing to the constant improvement of our service.Your feedback is much appreciated by our team and we cannot thank you enough for letting us know how we can improve. This will be shared with the Managers of each area. Once again, thank you for taking the time to share your experience with us and allow us to find ways to improve.Sincerely,José Tlapaya Hospitality Senior Advisor
by A verified traveler
Posted 21 May 2024
Came to Grand Palladium for a Wedding Site Visit. Property was incredible. Spa was amazing. Staff was super friendly, and helpful. The property is very large, and spread out. Getting Cart service was challenging. For anyone unable to walk up inclines take that into consideration. We will be returning in December for the wedding and very worried for our elderly guests getting to and from locations. Upon arrival we have several issues with getting checked into our room. The concierge was very apologetic and gave us a complementary boat ride for our group. IT WAS AMAZING!!! We intend to book the boat ride for our guests whenever we return, Danny was incredible! Looking forward to return, hoping check in and cart services will go smoothly next time.
Comment from Hotel Management
22 May 2024 by Jose Tlapaya, Hotel Management
Thank you for taking the time to write this review, allow me express my gratitude for bringing to my attention your thoughts and feelings on your recent visit and for your great comments about our resort.Nothing could make us happier than reading our guest’s comments and learn what they liked and how to improve what could be improved. Your satisfaction is at all times our most important goal and we are pleased to know it was successfully accomplished. We can't wait to welcome you back for another unforgettable stay.Kind regards,José Tlapaya Hospitality Senior Advisor
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Jose Tlapaya, Hotel Management
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent with us.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor
by A verified traveler
Posted 12 May 2024
The best all inclusive experience, especially travelling with a 2 year old. Family Selections was amazing! Can’t wait to go back!
Comment from Hotel Management
13 May 2024 by Jose Tlapaya, Hotel Management
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate the amazing rating, we are glad we accomplished our main goal, which is to turn guests into fans.Can't wait to welcome you back!Kind regards,José Tlapaya Hospitality Senior Advisor
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
4 May 2024 by Jose Tlapaya, Hotel Management
Thank you for sharing your experience and contributing to the constant improvement of our service.It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor
