Ratings based on 984 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Priced right
Comment from Hotel Management
30 May 2024 by Brandy W., Hotel Management
Thank you for your comments and review scores. We're so glad to hear you enjoyed your stay with us and that you see the value in our pricing. We appreciate you taking the time to leave us a review and look forward to seeing you again.
by A verified traveler
Posted 28 May 2024
The elevator is absolutely too slow, For one of beds, I noticed stains on the sheets, and there was a roach in my room. Nothing was done about the roach.
Comment from Hotel Management
31 May 2024 by SB, Hotel Management
Dear Sharon, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Conyers, GA. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/supportWe hope to see you again soon. Sincerely, Shyam BhavanCountry Inn & Suites by Radisson, Conyers, GA
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
26 May 2024 by Brandy W., Hotel Management
We're very sorry you did not enjoy your stay with us. Reviews and comments help improve in the future. Thank you for staying with us and taking the time to rate your stay.
by A verified traveler
Posted 13 May 2024
I was not sure what was going on when the fire alarm went off for almost an hour. It was the hardest bed I ever slept in and the refrigerator froze my food. I also don't understand why the tub is so high and nothing on the bottom to keep from slipping. The staff was nice. I feel so kind of refund of some sort should be done we had 3 rooms for 4 days and all the rooms had problems my sons was dirty!
Comment from Hotel Management
13 May 2024 by Sydney , Hotel Management
We're very sorry you did not enjoy your stay herewith us. We apologize for the fire alarm and any other issues you experienced during your stay. Regretfully, the issues listed are out of our control so we can not process a refund.
by A verified traveler
Posted 7 May 2024
Property was very clean, easy to check into and easy to locate. The staff on property went above and beyond, amazing customer service. The only complaint we have is the parking is terrible. The parking lot has some tight turns, and when we came back to our hotel the 2nd night, there was not a single parking spot left. The front desk worker had to move her car multiple times, from places that weren't even parking spots to let customers park. We ended up having to park right at the front door, on the sidewalk. Front desk staff, was very apologetic and so kind to us. We would still book again in the future.
Comment from Hotel Management
12 May 2024 by Brandy, Hotel Management
Thank you for your comments and high review score. Our staff prides themselves on providing the best guest experience we can. We're very sorry about the parking issues, we try to alleviate some of the problem with parking passes and parking lot checks but busy nights the parking lot can be very tight. We're glad you enjoyed your overall stay with us and look forward to seeing you again!
by A verified traveler
Posted 5 May 2024
Always have trouble getting deposits refunded
Comment from Hotel Management
7 May 2024 by Brandy, Hotel Management
Thank you for your review. Please check your email/the Expedia messaging service as I've sent to you a receipt that shows where we refunded your deposit the day of check out. The email also explains why your funds do not immediately return to your account. Please call the property if you have any further concerns or questions.
by A verified traveler
Posted 4 May 2024
The property is older.
Comment from Hotel Management
5 May 2024 by Brandy, Hotel Management
Thank you for your review score and comments. The property was built in 2007 and is currently undergoing non-construction room and furniture renovations. We hope you choose to stay with us again in the future once renovations are done.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
5 May 2024 by Brandy, Hotel Management
Thank you for your high review score! We're so glad you enjoyed your stay with us and look forward to seeing you again.
by A verified traveler
Posted 3 May 2024
The property had a weird funky smell to it that hit you right in the face when you exited the elevator.
Comment from Hotel Management
5 May 2024 by Brandy, Hotel Management
We're very sorry you did not fully enjoy your stay. We hope that one day you will consider staying with us again. Thank You!
by A verified traveler
Posted 27 Apr 2024
Cleanliness was sub par
Comment from Hotel Management
27 Apr 2024 by Brandy, Hotel Management
We're very sorry you did not fully enjoy your stay with us. I will address the cleanliness issues with the houskeeping staff to prevent problems in the future. Thank you for your comments and review as they help us improve.
