Ratings based on 965 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 26 May 2024
Overall good experience and guy at check in was really pleasant. The room was clean but had a heavy lavender scent and carpet seems damp in certain areas. Shower walls weren’t that clean, still had soap scum.
Comment from Hotel Management
27 May 2024 by Hotel Manager , Hotel Management
Dear Ambika,Thank you for your feedback and positive rating. We're glad you had a good overall experience and found the check-in process pleasant. We apologize for the heavy lavender scent in the room, damp carpet, and cleanliness issues with the shower walls. Your comments will be addressed to ensure a more comfortable and enjoyable stay for our guests in the future. We appreciate your input and hope to welcome you back for an improved experience.Sincerely, Hotel Manager
by A verified traveler
Posted 26 May 2024
Just stayed one night while travelling, bed too soft and the breakfast wad not too great.
Comment from Hotel Management
27 May 2024 by Hotel Manager , Hotel Management
Dear Donna,Thank you for your feedback and for rating your stay. We're glad to hear that you stayed with us while traveling. We apologize if the bed was too soft for your preference and if the breakfast did not meet your expectations. Your feedback is important to us, and we'll take it into consideration to improve our services. If there's anything specific we can do to make your next stay more comfortable, please don't hesitate to let us know. We appreciate your stay and hope to welcome you back in the future!Sincerely, Hotel Manager
by A verified traveler from CALGARY
Posted 26 May 2024
The bathroom is dated and needs a coat of paint... The grouting is in bad condition... The rest of the room is good.
Comment from Hotel Management
27 May 2024 by Hotel Manager , Hotel Management
Dear Edward,Thank you for your feedback and for rating your stay. We're glad to hear that you found most of the room to be good. We apologize for any inconvenience caused by the dated bathroom and the condition of the grouting. Your feedback is valuable to us, and we'll make sure to address these issues with our team to ensure improvements are made. We appreciate your stay and hope to welcome you back for a better experience in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 26 May 2024
It was clean and orderly with friendly staff
Comment from Hotel Management
27 May 2024 by Hotel Manager , Hotel Management
Dear Sam,Thank you for your perfect rating! We're delighted to hear that you found our hotel clean and orderly, with friendly staff. Providing a welcoming and comfortable experience is important to us, and we're thrilled that we met your expectations. We appreciate your feedback and hope to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
22 May 2024 by Hotel Manager , Hotel Management
Dear Heidi,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager
by A verified traveler
Posted 18 May 2024
The room has some water damage, could barely close the bathroom door, the floor had some holes covered by carpet…
Comment from Hotel Management
19 May 2024 by Hotel Manager , Hotel Management
Dear Susan,Thank you for your feedback. We apologize for the issues you encountered with the room's condition, including the water damage, bathroom door, and floor. We'll address these concerns promptly to improve our guests' experience.Sincerely, Hotel Manager
by A verified traveler
Posted 16 May 2024
The property has gone down over the years but it’s convenient to everything
Comment from Hotel Management
16 May 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for choosing to stay with us. We're sorry to hear that you've noticed a decline in the property over time. Ensuring a positive experience for our guests is important to us, and we'll take your comments into consideration as we strive to make improvements. We're glad to hear that our location was convenient for you, and we hope to have the opportunity to welcome you back and provide a better experience in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Hotel Manager , Hotel Management
Dear Cathy,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager
by A verified traveler
Posted 13 May 2024
The room was very nice, I had no problems in that area. However, it was obvious that the tub had been patched for leaks around the edges multiple times and the shower head was leaking and was not adjustable as one would have expected. It may be the case where you just have to shut that room down and have the tub professionally repaired so that guests would not get the feelings that they were tossed into one of your less optimal rooms. I personally got the feeling I was given a lower standard room, possibly because of my race. I'm hoping that wasn't the case.
Comment from Hotel Management
14 May 2024 by Hotel Manager , Hotel Management
Dear Lamont,Thank you for sharing your feedback. We apologize for the issues you encountered with the tub and shower head during your stay. Rest assured, we take all maintenance concerns seriously and will address them promptly. We want to assure you that we do not discriminate against any guest for any reason. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager
