Ratings based on 886 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello angel,We are sorry to hear that your experience did not meet your expectations. Please reach out to us directly so we can address any concerns you may have. Your satisfaction is important to us.
by A verified traveler
Posted 27 May 2024
I ended up leaving and not staying at this hotel. This hotel was dirty and disgusting. The walls and floors were dirty. There were roaches and the bottom of the room fridge was rusted off. That is the second room they offered as the first was not even fit for a person to stand in. This was horrific. Would upload pictures if that was an option.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Allan,We are disheartened to hear about your experience and regret that it fell short of your expectations. Rest assured, guest feedback is invaluable to us, and we will share your comments with our team for further review and improvement. Thank you for bringing this to our attention.
by A verified traveler from Brooklyn
Posted 27 May 2024
The staff was exemplary, knew I was riding long distance on my motorcycle, gave me a bottle of water for the road. Truly considerate
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Christopher,We are thrilled to hear that our staff exceeded your expectations and provided you with excellent service during your stay. It warms our hearts to know that you felt valued and cared for, especially during your long motorcycle journey. Your kind words inspire us to continue delivering exceptional experiences for all our guests.
by A verified traveler
Posted 24 May 2024
i was moved to 3 different rooms in less than an hour, 1st room had a leak on my bed, 2nd room had mold, 3rd room had mold and blood and feces on the walls. the staff was super dismissive to my concerns.
As the ceiling was leaking on ME the staff member said "is it really a big deal?"
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Hello Troy,We're sorry to hear about your experience and appreciate your feedback. Your concerns will be shared with the team for immediate review and improvement. Our staff is trained to address all guest concerns promptly and professionally. Your comfort and satisfaction are of the utmost importance to us.
by A verified traveler
Posted 19 May 2024
The walls in the shower were dirty. The water in the tub was clogged and wouldn’t drain. The toilet paper holder, microwave and luggage rack are rusty. The entire place was uncared for, inside and outside.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Gail, We regret to hear that your recent stay did not meet your expectations. Your feedback is valuable and will be shared with our team for further review and improvement. Our goal is to provide a comfortable and enjoyable experience for all our guests. We hope you will consider reaching out to our management team directly to discuss your concerns in more detail.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Julie, We're sorry to hear you didn't fully enjoy your stay. Please don't hesitate to contact us directly to discuss your experience further. We value all guest feedback and strive to improve our services.
by A verified traveler
Posted 27 Apr 2024
Very dirty toilet didn't work, so unsafe we checked out and had to pay for another hotel room somewhere else.
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Hello Martha,We regret to hear about your recent experience and appreciate your feedback. We strive to maintain high cleanliness standards in our facilities and will address this issue with our team. Your safety and comfort are our top priorities, and we apologize for any inconvenience caused. Kindly reach out to our management team directly to discuss this matter further.
by A verified traveler from medicine lodge
Posted 21 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello heather, We're sorry to hear that your recent experience did not meet your expectations. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any issues.
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
17 Apr 2024 by Manager, Hotel Management
Hello GiAnna, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly with any details from your stay so we can address your concerns. We value your feedback and hope to make it right for you.
by A verified traveler
Posted 12 Apr 2024
The rooms smelled like smoke. We even changed rooms. The light fixtures were hanging off the wall. The television turned on but would give no channels. The staff said they would come look at it and never showed up. There are no USB ports in the room and limited outlets. No refrigerator and a very old microwave. The mattresses had old springs and you sunk into them living an indentation when you stood up. Only nice thing - they gave us two free water bottles when we checked in. This is the second time in this trip we were burned at an Econo Lodge. Not worth the savings.
Comment from Hotel Management
13 Apr 2024 by Manager, Hotel Management
Hello Amanda,We are sorry to hear about the inconveniences you encountered during your stay. We strive to provide a comfortable experience for all our guests and regret that we fell short in meeting your expectations. Your feedback is valuable to us as we continue to improve our services. We appreciate you bringing these issues to our attention, and we urge you to contact our management team directly to address your concerns further.
