Ratings based on 974 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Long overdue for major renovations the lack of maintenance and repairs only added to the unappealing look. Fans in the lobby to cool staff is never a good sign.
Our first room had a water damage dent that drew your eye immediately, disappointing start to arrival. Then the toilet leaked.
When I called the front desk their solution was to send maintenance, I politely suggested given we’d just checked in that a new room would be more appropriate.
Moving to the 6th floor was not an upgrade. The weird double closet doors to separate the sleeping from sitting area wouldn’t close, so not ideal for sharing with your kids on the pull out. We had the A/C maxed out from arrival and the room never got below 74.
The marshmallow bed was comfortable but after a few nights the lack of support took its toll. My son described the pull out as “springs with a fabric cover”
The lack of regular housekeeping that all hotels do now to save $$$ and tell you is “for your convenience” meant hallway garbage bins overflowing with dirty diapers from guests that didn’t want them in their rooms.
Breakfast was an overpriced joke. Only one elevator worked.
Choose another hotel
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Leslie,We're saddened to learn you did not enjoy your visit. Please accept our apologies for concerns about the condition of the property and for any disappointment with breakfast. Your comments will be shared with our team for improvement, and we appreciate the chance to address your comments. Housekeeping is available on a request-only basis. Should you be in the area again, we hope you'll consider coming back to see us.Sincerely,Ken O'ReillyDirector of Operations
by A verified traveler
Posted 24 May 2024
No functioning AC, no ability to accommodate
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Luis,The issues you raise are important to us. Please accept our apologies for any difficulties with the AC and for any disappointment with how it was handled. We'll look into your comments further to ensure similar situations are avoided, and we'd appreciate the chance to provide you with a more positive visit.Sincerely,Ken O'ReillyDirector of Operations
by A verified traveler
Posted 21 May 2024
by A verified traveler
Posted 20 May 2024
The staff working the desk were extremely friendly and made us feel so welcoming. We checked in late in the evening and the gentleman working made sure we had everything we needed and all questions were answered. The rooms needed to be updated, and they could be cleaner, but everything else was fine.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Jamie,Thank you for your kind words about our staff's hospitality! We're delighted to hear that you felt welcomed and had a positive check-in experience. If there's anything specific we can do to enhance your next stay, please don't hesitate to let us know. Sincerely,Ken O'ReillyDirector of Operations
by A verified traveler from Lincoln
Posted 4 May 2024
Our A/C didn’t work and when we told the front desk, it was a known issue and they still put us in that room.
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Dear Lindsay,We want to start by thanking you for your five-star review. While we're pleased you had a good time with us, we want to apologize for any issues during your stay. We want our guests to feel comfortable, and we know how having a cool, refreshing room is important for a satisfactory stay. We will be sure to address this so future guests don't run into this issue, and we thank you again for your feedback.Sincerely,Ken O'ReillyDirector of Operations
by A verified traveler
Posted 2 May 2024
The facility was average. Staff were less than professional. We had a Double Bed Suite. “Sleeps 5” The pull out sofa did not have any blankets. Called front desk to request blankets. Employee Michael, confirmed. After an hour or so of not receiving the blankets I called back to the front desk and spoke to employee Michael again, he said in unprofessional tone “I know, I am at the mercy of housekeeping”. We never received the blankets.
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Dear Tara,Thank you for your review. We are sorry to hear about your disappointing experience with us, as it is always our intention to provide great guest service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience, as your valuable feedback helps us to improve our processes and better serve our guests. It is our hope that you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating.Sincerely,Ken O'ReillyDirector of Operations
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 28 Apr 2024
Got wrong room ( with no sofa like I ordered )
No bedding ( blanket, sheets, pillows) for sofa …
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Valentina,Thank you for your valuable feedback. We're disappointed to hear about the issue with your room not meeting your expectations, particularly with the absence of the sofa and bedding. Rest assured, we'll address this matter with our team to ensure such oversights are avoided in the future. Your comfort is paramount to us, and we hope to have the opportunity to provide you with a seamless experience during your next visit.Sincerely,Ken O'ReillyDirector of Operations
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 17 Apr 2024
The room was a bit dirty. I stepped on an earring on the floot. The bathroom onky had 1 washcloth. The toliet was very low to the ground and har to stand up off of. Just not a great srandard room.
Comment from Hotel Management
18 Apr 2024 by General Manager, Hotel Management
Dear Michelle,Thank you for your review. We are disappointed that our accommodations were not what you expected. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. It is our hope that you will give us another chance to change your perceptions down the line.Sincerely,Ken O'ReillyDirector of Operations
