Ratings based on 741 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Service was abysmal. Was given a room with an air conditioning unit that clanked and made it impossible to sleep. Also broken. They had to get a replacement unit and it took forever and the room was unusable they need to refund all of my money
Comment from Hotel Management
22 May 2024 by Eniihua Matthews (Front Office Manager) , Hotel Management
We, the Doubletree family, really appreciate your choosing to stay with us. We are making improvements to our hotel. We regret that your visit wasn't as delightful as it could have been, but the next time you stay with us, we'll try our best to make it so. Once more, thank you for staying at the Doubletree by Hilton.
by A verified traveler
Posted 6 May 2024
Elevators out of order and not clean and missing parts. TV kept freezing up.
Comment from Hotel Management
7 May 2024 by Eniihua Matthews (Front Office Manager) , Hotel Management
We the family of Doubletree would like to thank you for staying with us. We do apologize for the things that you encountered during your stay. We will do our best to improve your stay with us next time. See you soon.
by A verified traveler
Posted 4 May 2024
Mold in the coffee pot in the room. Sheets were dirty
Comment from Hotel Management
7 May 2024 by Eniihua Matthews (Front Office Manager) , Hotel Management
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
by A verified traveler
Posted 28 Apr 2024
It was in a convenient location but nosey because it was near a major highway. There was no microwave in the room and hot in the hallways.
Comment from Hotel Management
7 May 2024 by Eniihua Matthews (Front Office Manager) , Hotel Management
We the family of Doubletree would like to thank you for staying with us. We do apologize for the things that you encountered during your stay. We will do our best to improve your stay with us next time. See you soon.
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Eniihua Matthews (Front Office Manager) , Hotel Management
Thank you for sharing a review of your recent experience. Our team here at Doubletree by Hilton is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
by A verified traveler
Posted 7 Apr 2024
The front desk was amazing when we first entered
Comment from Hotel Management
9 Apr 2024 by Eniihua Matthews (Front Office Manager), Hotel Management
Thank you for sharing a review of your recent experience. Our team here at Doubletree by Hilton is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
by A verified traveler
Posted 31 Mar 2024
Loved the streaming
Comment from Hotel Management
2 Apr 2024 by Eniihua Matthews (Front Office Manager), Hotel Management
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Doubletree by Hilton. We hope you’ll visit us again soon.
by A verified traveler
Posted 29 Mar 2024
The front desk staff was helpful and professional. I ate at the restaurant inside the hotel and it was just ok. The hotel is older so I saw small areas of mold and rust in my bathroom but overall it was clean. My biggest issue was the noise, not from guests but from the air conditioning unit!!! It made a clunking noise all night; I felt like I was in a garage!!! It would kick in then all of a sudden there would be like 5 minutes of this loud clanging sound - this cycle went on all night!
Comment from Hotel Management
29 Mar 2024 by Eniihua Matthews (Front Office Manager), Hotel Management
Thank you for taking the time to provide valuable feedback about your room. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.
by A verified traveler
Posted 18 Mar 2024
Staff was excellent and rooms were very clean and comfortable
Comment from Hotel Management
18 Mar 2024 by Eniihua Matthews (Front Office Manager), Hotel Management
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Doubletree by Hilton. We hope you’ll visit us again soon.
by A verified traveler
Posted 16 Mar 2024
Comment from Hotel Management
18 Mar 2024 by Eniihua Matthews (Front Office Manager), Hotel Management
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Doubletree by Hilton. We hope you’ll visit us again soon.
