Ratings based on 682 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
30 May 2024 by Hotel Manager., Hotel Management
Dear Michael,Thank you for the review. I’m very glad that our hotel impressed you in so many ways. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon. Sincerely,Hotel Manager.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
18 May 2024 by Hotel Manager., Hotel Management
Dear Denis,Thank you for the feedback. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. I look forward to having you with us again soon. Sincerely,Hotel Manager.
by A verified traveler
Posted 13 May 2024
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Comment from Hotel Management
14 May 2024 by Hotel Manager, Hotel Management
Dear Tameka,Thank you for your wonderful feedback. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely, Hotel Manager
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by Hotel Manager, Hotel Management
Dear timothy,Thanks so much for your very kind feedback. We sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
31 May 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for the review. Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
30 May 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We hope to see you again soon.Sincerely,Hotel Manager.
by A verified traveler
Posted 4 May 2024
Very affordable an very well kept up hotel. Staff is very friendly and helpful.
Comment from Hotel Management
6 May 2024 by Hotel Manager., Hotel Management
Dear Christopher,Thank you for choosing our hotel for your stay. I am so happy that you found friendly & helpful staff service. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come. Sincerely,Hotel Manager.
by A verified traveler
Posted 4 May 2024
The TV didn't work and the carpets were dirty.
Comment from Hotel Management
6 May 2024 by Hotel Manager., Hotel Management
Dear Brian,Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the TV not working and the cleanliness of the carpets in your room. We will address the cleanliness concern with our housekeeping team to ensure a thorough and satisfactory cleaning of the carpets. We appreciate your feedback as it helps us identify areas for improvement. I hope that you will try us again.Sincerely,Hotel Manager.
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
11 May 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for the review. Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.
by A verified traveler from Louisville
Posted 15 Apr 2024
Asked for room with accessible bathroom. Did not get it. Guess they only have one & it wasn't clean. Staff was rude. Answered questions with a very sullen attitude.
Comment from Hotel Management
17 Apr 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for your stay. I’m sorry that we couldn’t provide the quality of experience that you desired. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.
