Ratings based on 983 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Love The Tiger! Beautiful!
Comment from Hotel Management
13 Jun 2024 by Customer Service, Hotel Management
Margaret, thank you for sharing your kind words. The team at voco The Tiger Hotel is thrilled to hear you loved your stay. We hope to welcome you back soon!
by A verified traveler
Posted 7 Jun 2024
Another great stay at the Tiger Hotel!
Comment from Hotel Management
10 Jun 2024 by Customer Service, Hotel Management
Heather, the team at voco The Tiger Hotel is thrilled to hear about your excellent experience. We look forward to welcoming you back for another fantastic stay!
by A verified traveler from New York
Posted 2 Jun 2024
Nice hotel. Rude and inconsiderate staff
Comment from Hotel Management
5 Jun 2024 by Customer Service, Hotel Management
Jeremy,Thank you for sharing your experience. While we are pleased that you found the hotel itself nice, we regret that your interactions with our team members did not meet your expectations. Your feedback is valuable, and we will address it internally to ensure a better experience for future guests.
by A verified traveler
Posted 19 May 2024
They didn’t have our reservation. Ended up having to go somewhere else.
Comment from Hotel Management
19 May 2024 by Customer Service, Hotel Management
Scott, thank you for your feedback. We regret to hear about the confusion with your reservation. Ensuring our guests have a seamless booking experience is a top priority. Your experience is certainly not reflective of our usual standards. Please feel free to reach out directly if you wish to discuss this matter further.
by A verified traveler
Posted 9 May 2024
Much nicer than I had expected. Big bathroom with a huge tub. Very comfortable beds and clean rooms. Perfect to stay at if you’re in town to catch a show at the Blue Note.
Comment from Hotel Management
10 May 2024 by Customer Service, Hotel Management
Andrew, thank you for sharing your experience at the voco The Tiger Hotel. We're thrilled to hear that our well-appointed rooms and convenient location exceeded your expectations. It's particularly encouraging to know that you appreciated our comfortable beds and impeccably clean accommodations. We look forward to welcoming you back the next time you're in town for a show at the Blue Note.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
8 May 2024 by Customer Service, Hotel Management
Randy, thank you for the excellent rating on Expedia! We're thrilled to know that your stay at voco The Tiger Hotel met all your expectations. Our team members are dedicated to ensuring guests have an optimal experience with us. We look forward to welcoming you back soon!
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Matt, it's wonderful to hear you had a top-notch experience at voco The Tiger Hotel! We sincerely appreciate your stellar rating and hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 30 Mar 2024
Yes
Comment from Hotel Management
1 Apr 2024 by Customer Service, Hotel Management
Michell, thank you for choosing voco The Tiger Hotel. We are delighted you had a pleasant stay with us. We're looking forward to welcoming you back in the future.
by A verified traveler
Posted 26 Mar 2024
Overall very nice hotel. Old but very updated. Comfortable beds. Would stay here again!
Comment from Hotel Management
27 Mar 2024 by Customer Service, Hotel Management
Jenny, we're delighted to hear that voco The Tiger Hotel met your expectations with our blend of historic charm and modern refreshments. We're pleased you found the beds cozy and that we are your preferred choice for future stays. Until then, safe travels!
by A verified traveler
Posted 24 Mar 2024
Only stairs. Elevator broke while in it and management did not care. Fell out of tub because of dangerous height. Again management did not care. The management of this hotel seems to be focused on much other things. No staff was on duty to help change sheets at 6 when my daughter got sick so I changed them. Did not offer assistance with ice or towels. Terrible experience.
Comment from Hotel Management
28 Mar 2024 by Customer Service, Hotel Management
We sincerely apologize for the inconveniences you experienced during yourstay with us. Your feedback is invaluable as it helps us identify areas forimprovement. Regarding the elevator issue, we understand how frustrating itmust have been for you. We strive to maintain our facilities to the higheststandards, and we regret that we were unable to resolve the elevatormalfunction in a timely manner. Rest assured, we are taking steps toprevent similar incidents in the future. Your safety is our top priority,and we are deeply sorry to hear about your fall in the tub.We apologize for the lack of assistance from our staff during yourdaughter’s illness. Providing exceptional service to our guests isparamount, and we regret that we fell short in this instance. We sincerelyhope you will give us another opportunity to exceed your expectations inthe future.
