Ratings based on 39 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Mar 2020 on Hotels
While I know I came before official check in time, no rooms were ready. There was no one at check in so I had to look for someone. They said I could wait in their sitting room for a few hours until a room was ready. I asked where their restaurant was so I could get breakfast as it was about 1030 am and they said they weren't opening the restaurant that day...
Taking it as a sign of things to come, I just left and booked a room at Galle Face Hotel instead.
Comment from Hotel Management
4 Mar 2020 by Shiral , Hotel Management
Greetings from D Pavilion
Dear Sir,
Thanks for your message. And glad that you are stay some place safety
We are shocked that you are not come back to hotel because you told me that you are coming back to hotel after having you breakfast from outside. So we awaiting yesterday till 10.00 pm for you.
Also Hotel official check in time was 1400 That's why i told you to stay a few second that i have to informed this mater to Management and make an arrange for your early checking with bed and breakfast.
once i took answer from Management i step to you place but that time you left from hotel without any notice.
So extremely sorry for an inconvenience
Hope you will understand and consider this matter.
Thank you.
by A verified traveler
Posted 15 Jan 2020
Comment from Hotel Management
6 Feb 2020 by s, Hotel Management
thank you for your feed back
by A verified traveler
Posted 24 Dec 2019
A beautiful colonial house in a great Colombo location. I booked 2 rooms and paid quite a lot for them, however upon arrival it seemed like they weren’t expecting us. They looked like they were in the middle of renovating but after 20 mins managed to get our rooms ready. We weren’t even offered a welcome drink whilst waiting which I found strange. The house itself is lovely, but the facilities very poor. The bar on site was closed the entire time we were there so you couldn’t even order a drink let alone food. I was told to use Uber eats instead. Breakfast had to be pre ordered the day before which is a bit inconvenient. The staff were very friendly but for the hefty price I paid per night I’d be better off staying at a bigger hotel with 24/7 facilities. In fact I stayed at Paradise Tintagel for the same price and had a much better experience. The hotel is also impossible to locate, no taxi driver can find it and as it’s on a one way road they keep missing the turning and you have to walk to the main road to flag them down.
Comment from Hotel Management
6 Feb 2020 by s, Hotel Management
Thank you for your feed back
by A verified traveler
Posted 1 Apr 2019
Comment from Hotel Management
30 Apr 2019 by thilini, Hotel Management
Thank you!.
by A verified traveler
Posted 12 Feb 2019 on Ebookers
A lovely oasis in Colombo. Off a nice street with trendy coffee shops. Fabulous swimming pool. Brilliant service. Very tasty food. We felt very well looked after.
We hope to return for a couple of nights at the end of our tour of Sri Lanka.
Comment from Hotel Management
12 Feb 2019 by Thilini , Hotel Management
Thank you
by A verified traveler
Posted 5 Feb 2019
by A verified traveler
Posted 5 Feb 2019
The building, pool and gardens are stunning and the food was absolutely fantastic. We were just a little disappointed, having paid for the best room available, to find we were tucked away in the corner, with a dirty persplex roof to look down upob, with no view of the gardens. Make sure you ask for a terrace, not a balcony.
Comment from Hotel Management
6 Feb 2019 by Thilini , Hotel Management
Thanks for your comments
Team of D Pavilion
by A verified traveler
Posted 13 Jan 2019 on Wotif
We had a wonderful time at the D Pavilion. The staff was very accommodating to ensure we had the best time during our honeymoon. They received us for a late check out and easily changed our room when we said we didn’t book the original room they put us in. The place was very clean and organised and the breakfast was nicely served. The hotel is in a quiet and residential part of Colombo which is exactly what we were looking for. Tuk Tuks are just 1 minute walk to every where you would like to go.
Comment from Hotel Management
6 Feb 2019 by Thilini, Hotel Management
Thanks for your comments
Team of D Pavilion
Recommended
for Everyoneby A verified traveler from melbourne
Very nice boutique hotel
Posted 28 Apr 2018Different to a normal hotel but with all the facilities in a small package but the rooms are very large as are bathrooms
Recommended
for Everyoneby A verified traveler from London
Great hotel, with great staff.
Posted 14 Sep 2017
Pros: Location and beautiful property.
Cons: Need to add some Italian pasta dishes to your room service menu.
Location: Great location , lots of little shops and spots to visit, central location so easier to move about and get to the main city as well.
Stayed here for a few days and absolutely loved it . Great hotel and the staff are excellent . Room service ordered was superb and staff service was really good too. Rooms are large and well equipped, shower etc is really great. No complaints here, honestly did not want to leave..
