Ratings based on 989 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
I have stayed several times and it has always been great....Now with new management its horrible. Sheets had blood stains, stains on cushions, armchairs looked like they have never been cleaned, seat from dining table was absolutely filthy. Manager was very rude at check-in and I really wanted to say cancel my booking and i will stay somewhere else.
Comment from Hotel Management
12 May 2024 by maria, Hotel Management
This review will be taken off the site very soon. It is completely fabricated. The truth is on arrival at reception Georgie told me that she was having a party tonight in which I explained to her that her neighbors were elderly and travelling from a long distance and looking forward to a good sleep.I told her that we try and keep the noise to a minimum after 10pm and also asked if she was to be the only guest staying in the room that night. Georgie came into the room, invited other guests, partied until all hours, smoked in the room and kept her and other guests awake most of the night I had to reimburse her neighbors for a terrible sleep due to her behaviour. Georgie is not welcome here again.
by A verified traveler
Posted 8 May 2024
Stayed at the property several years ago and it has not aged well
Comment from Hotel Management
11 May 2024 by maria, Hotel Management
Thankyou for your review. We are glad you enjoyed your stay and hope to see you again soonKind Regards Maria
by A verified traveler from Gold Coast
Posted 16 Apr 2024
Great location and room was clean and tidy, will stay here again
Comment from Hotel Management
4 May 2024 by Maria, Hotel Management
Thankyou for your kind feedback and we are glad you enjoyed your stay. Hope to see you again soon.Kind Regards Maria
by A verified traveler
Posted 2 Apr 2024
It was fine
Comment from Hotel Management
4 May 2024 by Maria, Hotel Management
Thankyou for your kind feedback and we are glad you enjoyed your stay. Hope to see you again soon.Kind Regards Maria
by A verified traveler
Posted 18 Mar 2024 on Wotif
too many steep stairs.not suitable for elderly people such as us.
Comment from Hotel Management
4 May 2024 by Maria, Hotel Management
Thankyou for your feedback. We are happy if you would let us know next time and we may have been able to move you to a lower room.Thanks Maria
by A verified traveler
Posted 17 Mar 2024
The price,
Comment from Hotel Management
4 May 2024 by Maria, Hotel Management
Thankyou for your review and we hope to see you again soon.Kind RegardsMaria
by A verified traveler
Posted 16 Mar 2024
Feels like this place needs a visit from Alex Polizzi - The Hotel Inspector, for a makeover. There was a film of dust over most surfaces, highlighted by the fact it was dark wood which made it more obvious. We booked a king executive room. Toilet not cleaned with poop streaks in the toilet bowl.
Bedside lampshade falling apart and blood stains on inside of pillow which should have been obvious when making up the bed.
Whole place feels a bit unloved and probably didn't help that weather was wet and miserable during our stay. Restaurant closed as chef called in sick.
Good points - lady on reception on arrival was lovely. Shower hot and powerful.
Didn't get chance to speak to staff about any issues as we left quite early to be on the road.
Comment from Hotel Management
16 Mar 2024 by Management, Hotel Management
Thank you for your feedback Sandra. We will focus on addressing all of your points with our staff. We hope to see you again soon.
by A verified traveler
Posted 20 Feb 2024
Comment from Hotel Management
4 May 2024 by Maria, Hotel Management
Thankyou for your review and we hope you enjoyed your stay.Kind RegardsMaria
by A verified traveler
Posted 18 Feb 2024
by A verified traveler
Posted 8 Feb 2024 on Wotif
Dirty!
