Ratings based on 1,062 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
The property was not very clean, uncomfortable and noisy beds. The toilet paper was too thin, does not seem to be crown plaza at all.
by A verified traveler from Columbus
Posted 18 May 2024
Good location to attend sporting event. One night is enough
Comment from Hotel Management
20 May 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Abraham......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler
Posted 18 May 2024
Good
Comment from Hotel Management
21 May 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Otoniel......Thank you for taking the time to complete the survey and the kind word about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler from DEFIANCE
Posted 13 May 2024
Clean, helpful staff, will definitely stay here again
Comment from Hotel Management
17 May 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Kevin......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler
Posted 13 May 2024
The best part about the stay was the staff! Everyone was extremely friendly and easy to talk to..
Comment from Hotel Management
13 May 2024 by Mark--Rooms Division Manager, Hotel Management
Hi TJ......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler
Posted 9 May 2024
Nice for the price. Great location
Comment from Hotel Management
13 May 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Scott......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler
Posted 9 May 2024
The location and amenities are great. You can walk to many places and there are many options to eat. The hotel is in the city so expect to pay a high price for parking. The staff and service was OK. They could be more friendly.
Comment from Hotel Management
13 May 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Katia......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler
Posted 8 May 2024
Great staff
Comment from Hotel Management
13 May 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Tim......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
13 May 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Bobbi......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler
Posted 3 May 2024
Overall it was good. No complaints. Good spot.
Comment from Hotel Management
6 May 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Anthony......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
