Ratings based on 1,077 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
They made eveything simple and were able to check us in right away, just a little early, after the great valet service made parking easy.
by A verified traveler
Posted 20 May 2024
Great service and room
by A verified traveler
Posted 20 May 2024
My wife and I went to the theater, and I loved that we were able to walk from the Hyatt. The staff were professional and friendly. I will definitely stay again when I return to Cincinnati.
by A verified traveler
Posted 19 May 2024
This is a very old and outdated property. It may just be the vibe of the area but the hotel was very depressing and closed in. Windows in the room made it feel like a 1970’s office cubicle. Overpriced for the esthetic.
by A verified traveler from Brookville
Posted 19 May 2024
The Hyatt worked well for our girls' gettaway! Quick Uber to the casino and back. Lots of restaurant choices within walking distance of the hotel.
by A verified traveler
Posted 19 May 2024
Company chargers my card 2x for my staff not helpful at all while trying fix the matter
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Felisha,We understand the frustration this situation has caused, and our team is committed to resolving this matter promptly. Please reach out to us for assistance with this issue. We appreciate your patience and look forward to ensuring a smoother experience on your next visit.Best,Team Hyatt Cincinnati
by A verified traveler
Posted 13 May 2024
Enjoyed my stay
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear David,It was our pleasure having you as our guest at Hyatt Regency Cincinnati. We are glad your experience was great, and should your adventures bring you back to the area, we hope to welcome you back for another experience that surpasses your expectations!Best,Team Hyatt Cincinnati
by A verified traveler
Posted 12 May 2024
Property was great
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Jodie,Thank you for taking the time to provide your kind review of Hyatt Regency Cincinnati! It is wonderful to hear you thoroughly enjoyed your experience with us. We look forward to having you stay with us again for another terrific getaway in the future.Best,Team Hyatt Cincinnati
by A verified traveler
Posted 12 May 2024
Had a wonderful time there
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Rob,It was our pleasure to host you at Hyatt Regency Cincinnati! It has always been our goal to provide guests with a wonderful stay, and we're thrilled that we could go above and beyond for you while you were here with us. Thank you for choosing us, and we'd be delighted to welcome you back anytime.Best,Team Hyatt Cincinnati
by A verified traveler
Posted 10 May 2024
The facilities are too old. My first room had AC issue and the second room sink was clogged. Very disappointed.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Yifei,Thank you for being our guest and sharing your feedback. Please know we work hard to ensure our guests have a perfect visit and are concerned about the inconvenience you experienced with the provided accommodations. Rest assured, we'll look into these matters promptly with our Housekeeping team to ensure everything is as it should be. Should you return to Cincinnati, we hope to see you again for an experience more in line with our high standards.Best,Team Hyatt Cincinnati
