Ratings based on 710 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
The room was nice and clean. The lady by area is very nice. The location of this property is not very good.
Comment from Hotel Management
20 May 2024 by Hotel Manager , Hotel Management
Dear Doris,Thank you for your feedback. We're glad to hear that you found your room nice and clean and that you had a positive interaction with our staff member. We apologize if the location of our property did not meet your expectations. We appreciate your understanding and hope to welcome you back for another pleasant stay.Sincerely, Hotel Manager
by A verified traveler
Posted 12 May 2024
Their pool and hot tube were amazing. Rooms are very important but when you have 4 crazy boys, pools are a must. They loved it and so did I.
Comment from Hotel Management
13 May 2024 by Hotel Manager , Hotel Management
Dear Sarah,We're thrilled to hear that you and your boys enjoyed our pool and hot tub during your stay! Providing a fun and relaxing experience for our guests is important to us. We appreciate your positive feedback and are delighted that you had a great time with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable visit in the future.Sincerely, Hotel Manager
by A verified traveler from Aurora
Posted 12 May 2024
Dog friendly
Comment from Hotel Management
13 May 2024 by Hotel Manager , Hotel Management
Dear Julie,We're glad to hear that you appreciated our hotel's pet-friendly policy. Ensuring a comfortable stay for both you and your furry friend is important to us. If there are any specific ways we can further accommodate you and your pet during future visits, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
3 May 2024 by Hotel Manager, Hotel Management
Dear Ashley,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you so much for your perfect rating! We're delighted that you had an exceptional experience during your stay with us. Your satisfaction is our top priority, and we appreciate your positive feedback. We look forward to hosting you again for another outstanding stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 21 Apr 2024
Very friendly staff, excellent service both at the reception desk and from McKenna, and just a pleasant stay. Rooms were quiet even with an engagement party and two sports events being held around the hotel.
Comment from Hotel Management
22 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind feedback about your recent stay with us. We're thrilled to hear that you enjoyed the excellent service provided by our staff, especially McKenna and that you had a pleasant and quiet stay despite the events happening around the hotel. We appreciate your positive comments and look forward to welcoming you back for another enjoyable experience.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Apr 2024
Was not impressed with restaurant. Breakfast bar ok. But at 8:30am. Coffee was lukewarm at best so was the coffee in the lobby
Comment from Hotel Management
20 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback about your recent experience at our hotel. We apologize for the issues you encountered with the restaurant and coffee service. Your comments are important to us, and we will address these concerns with our team to ensure improvements are made, particularly regarding the temperature of the coffee. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler from Aurora
Posted 9 Apr 2024
Nice hotel very convenient… and is pet friendly..
Comment from Hotel Management
9 Apr 2024 by Hotel Manager, Hotel Management
Dear Julie,Thank you for your positive feedback! We're delighted to hear that you found our hotel nice, convenient, and pet-friendly. Providing a comfortable and accommodating experience for our guests, including their furry friends, is important to us. We appreciate your kind words and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Apr 2024
The staff was friendly, the hotel was clean.
Comment from Hotel Management
9 Apr 2024 by Hotel Manager, Hotel Management
Dear Laura,Thank you for your kind words! We're pleased to hear that you found our staff friendly and our hotel clean. Providing excellent service and maintaining cleanliness are top priorities for us. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Mar 2024
The road noise is loud. For parking, there weren’t enough cameras in the back lot to make me feel safe to leave my vehicle there, making it inconvenient to get to my room. I liked the location proximity to my destination and the staff was very friendly.
Comment from Hotel Management
21 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We're pleased to know that you appreciated our staff's friendliness and the convenient location of our hotel. We apologize for any inconvenience caused by road noise and parking concerns. Rest assured, we will consider your comments as we strive to improve our services and facilities. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager
