Ratings based on 223 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
We were pleasantly surprised. The staff is so accommodating. The food was delicious, the non-alcohol drinks were very good. The events were fantastic. We will definitely be back.
Comment from Hotel Management
31 May 2024 by Front Office Manager: K. Garvey, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you had a pleasant experience with us. Our team takes great pride in providing accommodating service, and we're delighted that you enjoyed the food, drinks, and events. We look forward to welcoming you back soon!
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
31 May 2024 by Front Office Manager: K. Garvey, Hotel Management
Thank you for taking the time to leave a review. We appreciate your feedback and are always looking for ways to improve. If you have any specific suggestions on how we can make your next visit even better, please let us know. We hope to have the opportunity to welcome you back in the future!
by A verified traveler
Posted 29 May 2024
normally a resort has more than one pool. never had to wait for food and drinks until i came here. aslo resort had a cut off time for food thats was strange to me.
Comment from Hotel Management
31 May 2024 by Front Office Manager: K. Garvey, Hotel Management
Thank you for your feedback. We're glad you shared your thoughts with us. We apologize for any inconvenience you experienced regarding the food and drink service. We'll certainly look into this to improve our guest experience. Additionally, we wanted to let you know that we do have a second pool located on a different part of the property, which might offer a more relaxed experience. We hope you'll consider visiting us again so we can provide you with an even better stay.
by A verified traveler
Posted 27 May 2024
Not near anything and taxi is way expensive
Comment from Hotel Management
31 May 2024 by Front Office Manager: K. Garvey, Hotel Management
Thank you for your feedback. We understand that our location may not be ideal for everyone, and we apologize for any inconvenience this caused. We look forward to welcoming you back soon!
by A verified traveler
Posted 23 May 2024
The staff gave excellent service
Comment from Hotel Management
24 May 2024 by Front Office Manager: K. Garvey, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that our staff provided you with excellent service. Your positive feedback means a lot to us, and we look forward to welcoming you back soon!
by A verified traveler
Posted 22 May 2024
The food was great and the staff were overall very helpful! We were very impressed. The only thing we would have changed was to have access to snacks in the afternoon/evening.
Comment from Hotel Management
22 May 2024 by Front Office Manager: K. Garvey, Hotel Management
Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed the food and found our staff helpful. We appreciate your suggestion regarding afternoon/evening snacks and will definitely take it into consideration to enhance our guest experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 21 May 2024
This resort is on a beautiful beachfront property. Unfortunately, the water is rocky and full of seaweed which accumulates on the beach and makes the beach appear dirty. Definitely no crystal clear beaches here. But the pool area and hot tub are a nice alternative.
Comment from Hotel Management
22 May 2024 by Front Office Manager: K. Garvey, Hotel Management
Thank you for your review and for appreciating our beautiful beachfront property. We're sorry to hear that the beach conditions did not meet your expectations. Our team is continuously working on beach maintenance to improve the guest experience. We're glad you enjoyed the pool area and hot tub, and we hope to have the opportunity to welcome you back for an even better stay in the future.
by A verified traveler
Posted 19 May 2024
We stayed three nights. 2 out of the three nights we had no water and the 3rd night our water never got hot inside the shower.
Comment from Hotel Management
20 May 2024 by Front Office Manager: K. Garvey, Hotel Management
Thank you for taking the time to share your experience. We're very sorry to hear about the water issues you encountered during your stay. This is certainly not the standard we strive to uphold. Please know that we have addressed this problem to prevent future occurrences. We appreciate your feedback and hope to have the chance to offer you a more comfortable stay in the future.
by A verified traveler
Posted 14 May 2024
Rocky beach. I was eaten up by sand fleas. Limited dining, no activities. Rude housekeeping staff. Overall unpleasant experience. Only bright spot were the two young ladies working in the coffee shop. I very likely won't visit Divi Carina Bay Resort in St. Croix, or the island itself again.
Comment from Hotel Management
20 May 2024 by Front Office Manager: K. Garvey, Hotel Management
Thank you for sharing your experience with us. We're deeply sorry to hear that your stay did not meet your expectations. We sincerely apologize for the issues you encountered with the beach, dining options, and housekeeping staff. Your feedback is crucial for us to make necessary improvements. We're glad to hear that the young ladies in the coffee shop made a positive impact on your stay. We hope you'll consider giving us another opportunity to provide you with a more enjoyable experience in the future.
by A verified traveler
Posted 13 May 2024
The Divi Resort is far from a resort . The beach was nothing like the pictures . I could have stayed in NY for that kind of beach . You have to travel elsewhere if you are seeking those beautiful turquoise waters with white sand . It has 1 outdoor bar that makes the same 5 meals everyday all day .They do not offer food room service. The buffet they offer is very limited and if you go early a lot food is gone No and you have very limited options. The Italian restaurant was just mediocre. The drinks were decent nothing to rave about. The staff was very friendly and genuine. The vibe is island but more like low end . The amount of money you will spend for 2 people, Unfortunately would not recommend it. You can go to many other places that will be much more enjoyable.
Comment from Hotel Management
13 May 2024 by Front Office Manager: K. Garvey, Hotel Management
I'm sorry to hear about your disappointing experience at the Divi Resort. However, it's positive to hear that you found the staff to be friendly and genuine. While the island vibe was present, it seems the overall experience fell short of your expectations, particularly in terms of amenities and dining options. Thank you for taking the time to share your honest review we hope to see you again soon.
