Ratings based on 976 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Everyone was pleasant and the bed was so comfortable! Only downfall was my room didn’t cool enough for my liking and I had the AC on.
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Ashley, Thank you for evaluating your stay at The Westin Chicago Lombard. We enjoy hearing how much our guests can relax and recharge in our signature Westin Heavenly Bed, and we are also glad our intuitive associates enhanced your visit. That said, we regret not meeting some of your expectations; please know that our front desk is always available and happy to make you as comfortable as possible. We appreciate your business, and we look forward to seeing you again soon the next time you are in the Lombard area. Sincerely,Mr. Kym Myers,General Manager
by A verified traveler from aurora
Posted 28 Apr 2024
Great stay. Pool was a little cold. Sauna was not working. Staff was very friendly. Great location.
Comment from Hotel Management
28 Apr 2024 by General Manager, Hotel Management
Dear Adrian, Thank you for taking the time to share your experience at The Westin Chicago Lombard. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that our intuitive associates and convenient location enhanced your stay. That said, we regret not meeting some of your expectations, and we will share your feedback appropriately. Thank you once more for your business, and we look forward to seeing you again soon on your next visit to the Lombard area. Sincerely,Mr. Kym Myers,General Manager
by A verified traveler
Posted 27 Apr 2024
Easy access to get downtown with a younger child. Plenty of restaurants and the area us developing nicely. Pool was cold but not a big deal.
Comment from Hotel Management
28 Apr 2024 by General Manager, Hotel Management
Dear Keith, Thank you for the gracious review of The Westin Chicago Lombard. We are thrilled you and your family had a great stay and that our optimal location perfectly suited to your needs. It was our pleasure accommodating you, and we look forward to welcoming all of you back for another exceptional experience.Sincerely,Mr. Kym Myers,General Manager
by A verified traveler
Posted 27 Apr 2024
Perfect location, great staff
Comment from Hotel Management
28 Apr 2024 by General Manager, Hotel Management
Dear Dontrell, Thank you for choosing The Westin Chicago Lombard and for your high rating. We are glad you enjoyed your time with us and that our intuitive associates helped elevate and optimize your stay. It was also a pleasure reading our dynamic location was perfect for your visit to our city's many attractions. We hope we will be the first hotel you think of on future trips to the area.Sincerely,Mr. Kym Myers,General Manager
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Rikki, Thank you for being our guest and for the outstanding rating. We are pleased that from check-in through check-out, we were able to provide you with a great stay at The Westin Chicago Lombard. We look forward to your return and wish you all the best with your future travels.Sincerely,Mr. Kym Myers,General Manager
by A verified traveler
Posted 22 Apr 2024
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Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
Dear Craig, Thank you for the generous rating of The Westin Chicago Lombard. We love welcoming our guests to the area with spacious accommodations, and excellent amenities, all in a beautiful location. We are pleased you enjoyed your time with us, and we look forward to your return.Sincerely,Mr. Kym Myers,General Manager
by A verified traveler
Posted 21 Apr 2024
Everything is nice
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Shemickco, Thank you for choosing us and for taking the time to post a review. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we hope you will make The Westin Chicago Lombard your home whenever your travels bring you to the area.Sincerely,Mr. Kym Myers,General Manager
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Dear Mari, Thank you for choosing us and for sharing your outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Chicago Lombard. We look forward to your return and wish you all the best with your future travels.Sincerely,Mr. Kym Myers,General Manager
by A verified traveler
Posted 14 Apr 2024
One of the best stays I've ever had at a hotel in Chicago. The staff was extremelyclean, modern, and quiet. There are so many shoppinganddiningoptionsaroundthe hotel. Book it, you won'tbedisappointed!, the room was extraordinary
Comment from Hotel Management
15 Apr 2024 by General Manager, Hotel Management
Dear Paula, Thank you for the generous review of The Westin Chicago Lombard. We are thrilled you had a great stay and that you loved our impeccable accommodations and intuitive associates. We are also glad our optimal location worked well for your travel plans. Thank you once more for your recommendation, and we look forward to exceeding your expectations again.Sincerely,Mr. Kym Myers,General Manager
by A verified traveler
Posted 13 Apr 2024
Easy and quick and professional check-in with a nice wonderful staff and good location
Comment from Hotel Management
14 Apr 2024 by GENERAL MANAGER, Hotel Management
Dear Maher, Thank you for taking the time to share your experience at The Westin Chicago Lombard. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that we exceeded your expectations with our attentive service and ideal location. It was our pleasure accommodating you, and we look forward to seeing you again soon on your next visit to the area. Sincerely,Mr. Kym Myers, General Manager
