Ratings based on 991 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
Loved staying at the Talbot with one exception. Room was nice but the view, not so much. Literally looked out on the roof of the first floor and air conditioning units from room 206. Would’ve been nice to get some sort of a view rather than tar, rocks, and a/c units. In the end though I just needed a good night’s sleep in a nice room and that’s what I got!
On the high end though, the staff was amazing from the valet, to the desk clerks, to the wait staff and chef. All great in an excellent neighborhood full of great options. Lots of local flavor around and within walking distance, for those who are up for a little walking, of many things Chicago…Navy Pier, Michigan shopping, etc…
Overall worth it and I will be coming back. I’ll pay for a better view next time:-).
Comment from Hotel Management
26 May 2024 by Customer Service, Hotel Management
Hello Jeffery,Thank you for sharing your experience at the Talbott Hotel - Chicago Gold Coast. While it's unfortunate that the view from your room did not meet your expectations, it's wonderful to hear that you enjoyed a restful night in a nice room.We are delighted to know that our team members left such a positive impression, and that you found the neighborhood vibrant and full of options. It's great to hear you plan to return, and choosing a room with a better view for your next visit sounds like a fantastic idea!We're looking forward to welcoming you back.
by A verified traveler from St Charles
Posted 28 Apr 2024
Friendly staff
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Alexandra, it's great to hear you found our team members at Talbott Hotel - Chicago Gold Coast to be friendly. We look forward to seeing you on your next visit.
by A verified traveler
Posted 28 Apr 2024
Awesome service
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Patricia, it's wonderful to hear that you had such a positive experience at Talbott Hotel - Chicago Gold Coast. We're delighted that our service made an excellent impression. We can’t wait to welcome you back on your next trip to the city.
by A verified traveler
Posted 28 Apr 2024
Clean and safe
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Joe, it's fantastic to hear you found Talbott Hotel - Chicago Gold Coast impeccably clean and secure. We continuously strive to uphold these high standards for our guests' comfort. We look forward to hosting you again in the future.
by A verified traveler
Posted 25 Apr 2024
The service at the hotel restaurant needs improvement for sure. However, the staff of the hotel was extremely helpful and nice every time that we needed something or asked for something. There was no safe in my room for whatever reason, and they immediately went and found an extra one and delivered it to the room. They gave my friends that came with me everything that they needed as well.
Comment from Hotel Management
27 Apr 2024 by Customer Service, Hotel Management
Kyle, it's pleasing to know that the helpful nature of our team members at Talbott Hotel - Chicago Gold Coast left a positive impact on you. That said, we appreciate your insights concerning the restaurant experience and we are committed to continuous improvement. We're sorry to hear about the initial absence of a safe in your room, but we're glad our team was able to promptly resolve that for you. We hope to welcome you and your friends back in the future, providing an even better experience.
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
9 May 2024 by Customer Service, Hotel Management
Joseph, the Talbott Hotel - Chicago Gold Coast appreciates your rating. It's indeed fantastic to know that your stay was enjoyable. We're continuously working on refreshes to keep our hospitality standards at their highest. We're excited about the opportunity to welcome you back to our improved space soon.
by A verified traveler
Posted 9 Apr 2024
Had to ask for water, toilet paper, etc.
Valet was great, but man behind desk less accommodating. We asked for a taxi to the airport very early one morning. He responded, no taxis!
We had taken a taxi every day! A guest at the hotel walked a block and hailed us a taxi!!
Comment from Hotel Management
9 Apr 2024 by Customer Service, Hotel Management
Sue, we appreciate your feedback. We're pleased you're happy with our valet service, though it's regrettable to hear about your encounter at the front desk. Our guests comfort is our utmost priority and we always aim for a great experience with our team members. Apologies for the misunderstanding about the taxi and thank you for bringing it to our attention. We'll certainly address this with our team to improve on our services. We're making enhancements to our operation for a better guest experience. Thank you for choosing our hotel.
by A verified traveler
Posted 26 Mar 2024
Booked the property because my fiancé was flying in and my condo building was undergoing construction. Only to find massive construction and renovations at the hotel, a conference room restaurant, and charged for parking multiple times despite not having the option to opt out originally.
Comment from Hotel Management
27 Mar 2024 by Customer Service, Hotel Management
Patrick, we regret to hear of your disappointment during your recent stay with us. It's unfortunate that the ongoing upgrades did not meet your expectations. We strive to make our refresh as unobtrusive as possible and we sincerely apologize if this was not the case. We also understand your concerns regarding the parking charges and would like to look into it further. Please reach out to us directly to rectify this matter. We hope for a future opportunity to provide a better experience.
by A verified traveler from Edmond
Posted 26 Mar 2024
Very friendly staff and spacious rooms
Comment from Hotel Management
27 Mar 2024 by Customer Service, Hotel Management
Niraj, thank you for acknowledging the welcoming environment at the Talbott Hotel - Chicago Gold Coast. We're elated to hear that you found our team members congenial and our rooms ample for your comfort. Looking forward to welcoming you back in the near future.
by A verified traveler
Posted 24 Mar 2024
Excellent choice for
Downtown
Comment from Hotel Management
26 Mar 2024 by Customer Service, Hotel Management
Dale, thank you for your fantastic feedback about Talbott Hotel - Chicago Gold Coast. It's a pleasure to learn that you found our downtown location to be a perfect choice. Looking forward to welcoming you back on your next visit to Chicago's Gold Coast.
