Ratings based on 976 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Sonesta Family, Hotel Management
Dear Michael,Thank you for the review. We look forward to seeing you again soon!
by A verified traveler
Posted 29 May 2024
Wonderful value if you're attending an event at the convention center. Had a great stay.
Comment from Hotel Management
4 Jun 2024 by Sonesta Family, Hotel Management
Dear Aric,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
by A verified traveler
Posted 28 May 2024
5 dollar parking fee after the fact. Yea I see it in the fine print now. Just figured they would add that into their cost instead of being sneeky about it. Didnt even tell me about it when I checked in or out. Just charged it to the card after I checked out. Just seems slimy. Plus the pool is never open. Seems like they are not doing anything to improve their property. I felt like they are just doing the bare min and milk this cash cow for everything its worth.
Comment from Hotel Management
29 May 2024 by Sonesta Family, Hotel Management
Dear Benjamin,Thank you for taking the time to express your concerns regarding the recent stay at our location. We are very sorry that you had such a negative experience, your opinion and satisfaction are very important to us. Rest assured that your comments are taken to heart and we will do everything we can to improve.
by A verified traveler
Posted 27 May 2024
I prefer the space I can get here as opposed to a traditional hotel room.
Comment from Hotel Management
28 May 2024 by Sonesta Family, Hotel Management
Dear Jonathan,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comment and we wish to welcome you back to the hotel soon!
by A verified traveler
Posted 27 May 2024
There's a basketball court, which is nice. However, the re are extra charges on my card that are unexplained.
Comment from Hotel Management
28 May 2024 by Sonesta Family, Hotel Management
Dear Gabriell,Thank you for the 3/5 review, we hope to see you again in the future.
by A verified traveler
Posted 26 May 2024
We always enjoy the spacious room, full kitchen, and living room area.
Comment from Hotel Management
28 May 2024 by Sonesta Family, Hotel Management
Dear Bethany,Thank you for choosing to stay with us and we are glad to hear that your stay with us was an enjoyable one! We look forward to welcoming you back to the hotel in the near future.
by A verified traveler
Posted 20 May 2024
I loved the apartment feel of the property. The grill was a plus, the staff assisted with everything we needed as possible. The pool was closed but of course since it was an outdoor.
Comment from Hotel Management
22 May 2024 by Sonesta Family, Hotel Management
Dear Siovhan,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
by A verified traveler
Posted 20 May 2024
This is an "okay" place to stay. My wife and I just spent a couple of nights, but probably will not stay again. The good comments: landscaping around property is nice and buildings look great from the outside. Having a private entrance is wonderful. Our room was not perfectly clean and needs some repairs.
When we entered the room, it was freezing so we tried to heat the place up...the heat did not work. The bathroom is very tiny and the sink is outside of the bathroom. The main bed is comfy, but the couch is uncomfortable. The AC unit is constantly blowing a very loud fan all day and night.
It was noisy outside during the night with other guests and we could constantly hear the people above us.
We did not try the breakfast buffet, but the area seemed clean and inviting. The staff were very friendly.
Only one trash can in the entire hotel. We needed to ask for an extra blanket as the room was always cold.Overall, the room needed updating.
Comment from Hotel Management
22 May 2024 by Sonesta Family, Hotel Management
Dear Rama,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.
by A verified traveler
Posted 18 May 2024
A nice place that is convenient to markets
Comment from Hotel Management
22 May 2024 by Sonesta Family, Hotel Management
Dear heather,Thank you for the review. We look forward to seeing you again soon!
by A verified traveler
Posted 6 May 2024
Nice extended stay hotel with amenities. It resembled a simple furnished 1 bedroom apartment.
Comment from Hotel Management
7 May 2024 by Sonesta Family, Hotel Management
Dear Nancy,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
