Ratings based on 1,307 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Check in/check out process is good. They don’t do housekeeping service for 3 days. Even asking them to move at least trash.
by A verified traveler from Springfield
Posted 27 May 2024
Great location and nice property
Comment from Hotel Management
28 May 2024 by BK , Hotel Management
Thank you for your feedback
by A verified traveler from Chicago
Posted 27 May 2024
Hotel in a great neighborhood but does not align with the quality advertised. It is filled with old and damaged furniture and was undergoing reconstruction. Room rates were expensive for the circumstances. When complaining about the noise they denied hearing us.
Comment from Hotel Management
28 May 2024 by BK, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 27 May 2024
Location part of the Magnificent Mile made most places walkable
Comment from Hotel Management
28 May 2024 by BK, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 26 May 2024
Walking distance to the navy pear,the crew very professional,decent size room
Comment from Hotel Management
27 May 2024 by Marcus G, Hotel Management
Thank you for your feedback! Please visit us again.
by A verified traveler
Posted 26 May 2024
Could have been cleaner. A little old. The breakfast was decent and the location perfect.
Comment from Hotel Management
27 May 2024 by Marcus G, Hotel Management
Thank you for your feedback! Please visit us again.
by A verified traveler
Posted 25 May 2024
Nice and clean rooms. A very good breakfast. Good location. Friendly staff. Thank you
Comment from Hotel Management
25 May 2024 by Marcus G, Hotel Management
Thank you for your feedback. Please visit us again!
by A verified traveler
Posted 21 May 2024
Front desk does not pickup calls. No maid service during the time of stays. No fresh towels or bed sheets upon requests!
Comment from Hotel Management
21 May 2024 by BK, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 19 May 2024
Overall, a fine stay. The hotel met our needs, but that was about it. The hotel is overall in need of a revamp. The rooms are huge which was a big plus for us since we were traveling with a toddler. Upon checking into our room, we smelled marijuana which we assumed was from the prior visitors, but when we opened a drawer we found 2 large packages of weed. We also found a (thankfully unused) condom in the nightstand drawer. The front desk staff sent someone to clean these things up, but it makes you really wonder about the overall cleanliness of the rooms. Breakfast was nice perk, but was not anything beyond average.
Comment from Hotel Management
20 May 2024 by Marcus G, Hotel Management
Thank you for your feedback. At Sonesta we pride ourselves on cleanliness. We will be remodeling our property as well. If you would like to discuss the details of your stay further please contact the front desk.
by A verified traveler
Posted 15 May 2024
Our stay was great. Easy check in and easy check out. Staff was very friendly
Comment from Hotel Management
15 May 2024 by Marcus G, Hotel Management
Thank you for your feedback!
