Ratings based on 967 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Thanks again for everything
Comment from Hotel Management
21 May 2024 by Sheraton staff, Hotel Management
Thank you for taking the time to share your feedback with us. We hope to see you again soon !
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
19 May 2024 by Sheraton Team, Hotel Management
Thank you so much for sharing your feedback with us, we do appreciate your time and hope to see you soon!
by A verified traveler
Posted 13 May 2024
Stop charging for parking
Comment from Hotel Management
13 May 2024 by Sheraton Team, Hotel Management
Thank you so much for sharing your feedback with us, we appreciate your time and loyalty and hope to see you again soon!
by A verified traveler
Posted 12 May 2024
Hotel is always clean and staff very friendly. Only criticism is removal of ottoman and automatic shutoff for tv. Everything else was great.
Comment from Hotel Management
13 May 2024 by Sheraton Team, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your feedback with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 11 May 2024
The hotel is conveniently located near the airport. The building seems to be maintained fairly well. Only issue was our shower would only spray with the shower wand and the overhead shower head didn’t work. Our room was quiet and clean. Would stay here again.
Comment from Hotel Management
12 May 2024 by Sheraton Team, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your feedback with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 4 May 2024
The rooms are large, comfortable and gorgeous. I slept like a baby. We had a separate TV room which we loved.
Comment from Hotel Management
5 May 2024 by Sheraton Team, Hotel Management
Thank you so much for taking the time and sharing your feedback with us, we hope to see you again soon!
by A verified traveler
Posted 2 May 2024
The Open Attrium area!
Comment from Hotel Management
3 May 2024 by Malack Shahata Front Desk Supervisor , Hotel Management
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the Open Atrium area and had a fantastic experience at our hotel.Creating inviting and comfortable spaces for our guests to relax and socialize is important to us, and we're delighted that you appreciated the ambiance of our Open Atrium area.Your satisfaction means everything to us, and we truly appreciate your kind words and perfect rating. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Thank you for choosing our hotel, and we look forward to welcoming you back for many more 5/5 experiences in the future!
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
5 May 2024 by Sheraton Team, Hotel Management
Thank you so much for taking the time and sharing your feedback with us, we hope to see you again soon!
by A verified traveler
Posted 2 May 2024
I honestly will never stay at this hotel ever again. I was charged $627 TWICE when I checked in. The staff did nothing about it. Said it didnt show it in their system. I DID show them proof and they just brushed it off like it wasnt important even though that extra money they charged me was MY RENT MONEY AND THE ONLY MONEY I HAD TO EAT WHILE THERE. I went to the desk 3 times to speak to different people. No one would help me. They just didnt give a care at all. The next morning of my stay I was charged another $226!! I again went down to the desk, they did have a manager come speak to me and he said that was my charge for the first night. WHY WAS I CHARGED $627 TWICE THEN ANOTHER $226 MADE ZERO SENSE TO ME. He actually did help which I appreciated it, but I still have not gotten my $1300 back so that upset me even more. Then the day I was due to check out I was charged another $230 so I went down to the desk AGAIN and spoke with a supervisor. She said I was charged for the second night. AGAIN, WHY WAS I CHARGED $1300 MY FIRST NIGHT THEN CHARGED ANOTHER $500 FOR BOTH NIGHTS?? Nobody could explain it to me. They just acted like it was normal and wasnt important. My mom is the one recommended this place to me since she has stayed here before and she said they DID NOT do this to her. She was highly upset that they were treating me like this.
I will say the room was really nice and clean. That was the only good thing about my stay. I am very disappointed in how I was treated!!
Comment from Hotel Management
3 May 2024 by Malack Shahata Front Desk Supervisor , Hotel Management
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and frustration you experienced during your stay. Your feedback is extremely important to us, and we want to assure you that we take your concerns very seriously.We're deeply sorry for the billing discrepancies and the inconvenience this has caused you. It's unacceptable that you were charged multiple times for your stay, and we understand how frustrating and upsetting this situation must have been for you. Rest assured, we're investigating the matter thoroughly to identify what went wrong and to prevent similar issues from occurring in the future.Please know that we're committed to resolving this matter as quickly as possible and ensuring that you receive the refund you're owed.Once again, we apologize for the inconvenience and disappointment you experienced during your stay. We truly value your feedback and the opportunity to make things right. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
21 May 2024 by Sheraton staff, Hotel Management
Thank you for taking the time to share your feedback with us. We hope to see you again soon !
