Ratings based on 1,175 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Love the hotel! 5/5 recommend, we got to the hotel a little bit earlier than expected and we were able to check in no issues. Room was as selected when we checked out. Loved it!
by A verified traveler
Posted 27 May 2024
Elevators take too long. And the staff can be rude sometimes.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Angel,Thank you for your feedback. We understand how long wait times for elevators can be inconvenient, and we're always looking for ways to improve efficiency. We'll also address your concerns about courtesy with our Team to ensure everyone receives a welcoming and friendly experience. We look forward to regaining your confidence and welcoming you back in the future.Sincerely,Henry DornelasHotel Manager
by A verified traveler
Posted 27 May 2024
Bathroom was not clean there was pubic hair all over the floor and tub. There was hair on the sheets. I did complain, but they thought free breakfast was sufficient yet the food was nasty as well. McDonald’s is better compared to the food they have.
by A verified traveler from Seattle
Posted 27 May 2024
Very nice except the cleanliness of the room. Did not even provide hand soap until I asked.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Scott William,Thank you for your recent feedback regarding your stay with us. The cleanliness of our accommodations is extremely important to us, and we sincerely apologize for letting you down in that area. Our housekeeping team will thoroughly clean and stock rooms before occupancy. However, it's good to know your stay was otherwise pleasant. We look forward to regaining your confidence and welcoming you back. Sincerely,Henry DornelasHotel Manager
by A verified traveler
Posted 27 May 2024
Had a great time! The concierge was very helpful. The gym was exceptional. The rooms were very quiet.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Therese,Thank you for your recent stay with us at Palmer House A Hilton Hotel. We appreciate your feedback and are delighted to hear you had a great time. It's pleasing to know you found our accommodations nice and clean and enjoyed all the amenities we have to offer! Come back soon!Sincerely,Henry DornelasHotel Manager
by A verified traveler
Posted 27 May 2024
Everyone was so friendly and helpful.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Anna,Thank you for your recent stay with us at Palmer House A Hilton Hotel. If your travels bring you back this way, know that we would be very grateful for the opportunity to serve you again.Sincerely,Henry DornelasHotel Manager
by A verified traveler
Posted 26 May 2024
Bathroom issues no food after 1030pm
Won’t stay here again for $400 😡😡
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Yolanda,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your opinion matters, and we appreciate your honesty. Given the opportunity, we would like to provide you with the welcoming environment you deserve. We look forward to regaining your confidence and welcoming you back to the hotel.Sincerely,Henry DornelasHotel Manager
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 20 May 2024
Great place and very convenient to landmarks and shopping area
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Marie E,Thank you for staying with us and for taking the time to provide your review. We are delighted to hear that our convenient location added to the enjoyment of your recent stay. Our team hopes to have the pleasure of welcoming you back to the Palmer House, a Hilton Hotel for another five-star experience. Thank you for your kind words!Sincerely,Henry DornelasHotel Manager
by A verified traveler
Posted 20 May 2024
Beautiful hotel loved the lobby atmosphere, bar and restaurant. Pool and gym are nice and lots of small shops. Close proximity to all sight-seeing opportunities!!
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Charlene,Thank you for taking the time to share your comments with us. We are happy to know that you appreciated our beautiful hotel atmosphere, delicious dining and drinking options, and ample amenities. It was truly a pleasure hosting you, and we hope to see you again soon! Sincerely,Henry DornelasHotel Manager
