Ratings based on 1,673 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
4 star hotel? I don't agree
Rooms are dated. Window sheers were torn. Individual toiletries were low quality. Towels were thin and rough.
Flat sheet used as fitted sheets wouldn't stay on the king mattress. Room came with 4 standard pillows that were lumpy and flat (2 inches thick). It took 3 stacked up to make a "full size" pillow.
Entry door to the room is very solid (very quiet) and heavy (hard to keep open when entering/exiting, especially with luggage). Elevators were quick and efficient. Ice machines are on the 4th, 7th and 10th floors.
Doormen were great and they held are luggage on arrival and departure day so we could spend more time enjoying the city.
A 3 min walk to the Delaware & Michigan bus stop was convenient for getting around the city.
Our stay was 4 nights.
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Rachel,Thank you for your detailed feedback. We are glad you found the doormen helpful and the location convenient for exploring the city. Your comments about the room condition and amenities will be shared with our team for further evaluation. It is good to hear the elevators were efficient during your stay. We appreciate your insights and hope you enjoyed your time in the city.
by A verified traveler
Posted 26 May 2024
The upside to this property is: it’s located in a very busy area and can walk to shopping and restaurants.. But, The rugs in the rooms and common area are very dirty and have a muggy smell to it. Bathroom was not cleaned even the glass had to be recleaned and dirt in the corner areas.. Asked the staff to use a microwave to heat up baby food the declined saying there was none in the whole 14 story building. After asking a few times they finally provided a kettle.. Rooms are super tiny.. will not be returning .. poor rating
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Kernie,Thank you for your feedback. It is good to hear that the location was convenient for you. Cleanliness and room conditions are essential to us, and your comments will be addressed. The team strives to accommodate all guest needs and we are sorry if your request for a microwave was not initially met.Best wishes moving forward.
by A verified traveler
Posted 26 May 2024
Great Hotel, well kept. The staff is very friendly and nice. Rooms are also very nice and the bed is very comfortable and I slept like a baby
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Jean, thank you for your wonderful review of the Millennium Knickerbocker Hotel Chicago. The team is elated to hear that you found the rooms pleasant and enjoyed a comfortable night's sleep. We look forward to welcoming you back in the future!
by A verified traveler
Posted 24 May 2024
I love the history of the building
Comment from Hotel Management
26 May 2024 by Customer Service, Hotel Management
Thanks for sharing this perfect rating, Karen!We're thrilled to hear you enjoyed your stay at Millennium Knickerbocker Hotel Chicago! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
by A verified traveler
Posted 22 May 2024
Just overall a really nice place
Comment from Hotel Management
23 May 2024 by Customer Service, Hotel Management
Kayle, thank you for your kind words. Millennium Knickerbocker Hotel Chicago is thrilled you enjoyed your stay. We hope to welcome you back soon!
by A verified traveler
Posted 19 May 2024
It was awesome
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Richard, the team at Millennium Knickerbocker Hotel Chicago is delighted to hear that you had an awesome stay! We hope to welcome you back soon.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Jamil, thank you for your fantastic rating of the Millennium Knickerbocker Hotel Chicago. We're delighted to hear you enjoyed your stay and appreciate your support. We're looking forward to welcoming you back!
by A verified traveler from Punta Gorda
Posted 17 May 2024
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Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Thank you for the 4-star rating, Robert!We are delighted to see that you had a wonderful time at Millennium Knickerbocker Hotel Chicago. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
17 May 2024 by Customer Service, Hotel Management
Brett, thank you for your fantastic rating! The team at Millennium Knickerbocker Hotel Chicago is thrilled to hear that you enjoyed your stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 14 May 2024
The staff is very friendly and helpful. This is my hotel of choice when I’m traveling to Chicago. Chiquita at the front desk is always helpful and very professional.
Comment from Hotel Management
15 May 2024 by Customer Service, Hotel Management
Deborah, thank you for your kind words about Millennium Knickerbocker Hotel Chicago. We're delighted to hear our team members, particularly Chiquita, continue to embody professionalism and kindness during your stays in the Windy City. Being your top choice is the highest praise we could receive. We can't wait to welcome you back once more.
